Systems Support Analyst Assoc

Department Name

Operations Facilities

Job Description

ASU, the largest state university, has been recognized for the last six years in a row by US News and World Report as the most innovative university. ASU is committed to maintaining the most dynamic and productive learning experience in all of higher education. The Enterprise Technology (ET) department is at the forefront of ensuring the digital infrastructure is maintained and stays stable for the ASU community. As part of ET, the Infrastructure Team is committed to operational excellence and supports operational duties for multiple ASU data center sites and hundreds of MDF/IDF rooms located throughout ASU campuses. ET offers a fast-paced, energetic, and technically rich environment with many opportunities for advancement.

Job Description

ASU, the largest state university, has been recognized for the last six years in a row by US News and World Report as the most innovative university. ASU is committed to maintaining the most dynamic and productive learning experience in all of higher education. The Enterprise Technology (ET) department is at the forefront of ensuring the digital infrastructure is maintained and stays stable for the ASU community. As part of ET, the Infrastructure Team is committed to operational excellence and supports operational duties for multiple ASU data center sites and hundreds of MDF/IDF rooms located throughout ASU campuses. ET offers a fast-paced, energetic, and technically rich environment with many opportunities for advancement.

Requisition ID

101921BR

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Occasional bending, reaching, lifting, pushing and pulling up to 50 pounds.

• Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment and walking to sites.

• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

• Clearly communicate to perform essential functions.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Associate degree in information technology or closely related field and one (1) year experience providing first level desktop diagnostic and trouble-shooting support, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Department Statement

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our hybrid work environment prioritizes personal autonomy and trust around how work gets done. Staff touch base in person a few times per week with freedom to decide how, when and where.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. The ET fabric weaves together diversity, equity and inclusion applied in our daily work and interactions.

Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact

Category

02

VP Code

ASU Enterprise Technology

Scope of Search

Open

Desired Qualifications

• Knowledge of data center environments, concepts, design, electrical distribution and construction.

• Knowledge of data center best practices and industry standards.

• Knowledge of infrastructure support equipment including UPS, UPS batteries, DC power plants, HVAC, generators, fire suppression systems (pre-action, HFC-125, etc.), ATS's, PDU's, control systems and security systems

• Knowledge of vendor management practices

• Experience with LAN/WAN, routers, switches, structured cabling.

• Ability to operate basic hand tools

• Experience in using basic computer skills

• Ability to learn and adapt to new software and monitoring systems

• Ability to model empathy, compassion and emotional intelligence

• Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion and belonging

• Ability to help foster a safe psychological space for all teammates where everyone can thrive

• Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment

• Ability to lead by example in communicating, participating and encouraging support of the institution's sustainability programs

Close Date

28-June-2024

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

Full-Time/Part-Time

Full-Time

Essential Duties

• Support vendor provided preventative maintenance activities- electrical, mechanical and fire systems, etc.

• Support break/fix repairs- electrical, mechanical, fire systems, etc.

• Monitor and support requests, incidents and problems through ServiceNow ticketing system

• Monitor equipment remotely with software applications

• Support MDF/IDF room retrofits with UPS, UPS batteries and cooling units

• Effectively communicate with colleagues, customers and vendors

• Participate in online and in-person meetings, as needed

• Acquire and record applicable documentation for the department

• Utilize ASU student workers for additional support

• Complete required training in a timely manner

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Salary Range

$46,000 per year

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of "equivalent combination" in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor's degree is equal to four years of experience.

Job Family

Information Technology