Systems Specialist

The Position

Systems Specialist

A 9.5% general salary increase will be applied effective July 14, 2024.

The City of Ontario has an exciting opportunity for candidates interested in the position of a Systems Specialist. The Systems Specialist performs a wide range of analytical work assignments supporting Citywide information technology. Under direction of Systems Analysts, the Systems Specialist helps departments with defining information system needs, assisting with system integrations, and performing functional/technical maintenance and support as well as assisting with project implementations. Additionally, Systems Specialists may lead small or less complex Information Technology projects.

The ideal candidate will be a team player; have exceptional communication and interpersonal skills with a customer service orientation; and possess outstanding analytical and problem solving skills. In addition, the successful candidate will be role models for the City's Approach to Public Service

• Commitment to the Community, Achieving Excellence Through Teamwork, and Doing the Right Thing the Right Way - and emulate the qualities of a 5 Tool Player

• Leader, Thinker, Operator, Communicator, and Public Servant.

Please note the following procedures will apply to this recruitment:

Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of the City, will be invited to participate further in the selection process.

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received.Qualified applicants are encouraged to apply early as this recruitment may close at any time without notice. The City of Ontario reserves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.

This recruitment will result in an eligibility list, which may be used to fill current and future vacancies within various IT Departments as they become available.

• The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.

• Hiring departments have the discretion to consider internal applicants on the Eligibility List prior to considering all candidates on the Eligibility List.

ABOUT THE INFORMATION TECHNOLOGY AGENCY

Our mission at the Information Technology Agency is to revolutionize business operations, pushing the boundaries of innovation to achieve exceptional outcomes. Every corner of City operations is touched by the transformative power of Information Technology, boosting efficiency and elevating customer service to new heights. 24/7, 365 days a year, we provide unwavering support for the technological solutions that drive the success of all City departments, including the bustling Ontario International Airport. Our information infrastructure forms the backbone of our operations, connecting networks, telecommunications, servers, computers, software, and the latest mobile and field equipment. Behind this cutting-edge technology stands a team fueled by integrity, professionalism, and an unyielding spirit of collaboration. Our commitment to delivering consistent and reliable IT services is the bedrock of our agency. Together, we're charting an exciting course towards a future where possibilities are limitless. Join us on this transformative journey as we embrace the challenges of the digital era and unleash the true potential of technology to shape a brighter tomorrow. The City of Ontario Information Technology Agency invites you to be a part of this inspiring journey!

ABOUT THE CITY OF ONTARIO

The City of Ontario is a dynamic leading and growing community in the Inland Empire with a variety of fulltime and part-time employment and volunteer opportunities. Ontario is proud to have the reputation of being a progressive City providing solid leadership to its citizens and to the business community. The City provides a full range of services to the community including: Police, Fire, Management Services, Community Life & Culture, Community Development, Economic Development, Public Works, Financial Services, Human Resources/ Risk Management and the Ontario Municipal Utilities Company. The City's team is staffed with approximately 1,517 full-time equivalent diverse and talented employees who work to support a common goal of providing excellent service to the community.

The City of Ontario desires to identify, attract, develop and retain the most talented individuals in order to field an expert and resourceful workforce, capable of delivering Exceptional Customer Service to the Premier Community of the Inland Empire. The City's commitment as an Employer of Choice is to provide:

High

• Quality Facilities & EquipmentComprehensive Training & Professional Development OpportunitiesHighly Competitive Total Compensation Package

VisionOperating BudgetNeighboring CitiesEmployeesWe strive to be the Premier Community in the Inland EmpireThe Citywide Adopted Budget is

approximately $1.16 billion FY 2024-2025Chino, Eastvale, Fontana, Montclair, Rancho Cucamonga, and Upland1,517 Budgeted Full-Time

• For a more detailed comprehensive look into the Benefits Ontario has to offer please visit our Benefits page by clicking the Benefits tab. Benefits are dependent on the City's appropriate MOU per job classification. Systems Analyst is classified under the Confidential/Specialized Confidential MOU Benefits Summary CON and SCON 2024.

We invite you to learn more about the City of Ontario by reviewing The Ontario Plan and most recent 2024 State of the City address, to learn more about the exciting opportunities this position will play in the vital growth of the City in becoming the Premier Community of the Inland Empire!

State of the City 2024 (Learn about the great things the City is doing!)

Approach to Public Service(Core Values for City of Ontario employees)

OntarioCityEmployees.org(Information about City of Ontario employee benefit plans)

The Ontario Plan(The City's Comprehensive Business Plan for Development)

Examples of Essential Functions

The essential functions typically performed by the Systems Specialist include the following:

• Provides guidance and support for several Citywide information technology systems and applications.

• Assists in the maintenance and updates of Citywide information technology systems and applications.

• Trains functional users in efficient application operation and report writing.

• Supports digital exchange of data across various information management systems.

• Manipulates and analyzes data from a variety of databaseenvironments.

• Assistsin the preparation and maintains documentation of systems, programs, and projects to describe program development, logic, coding, and corrections.

• Develops reports designed to address user specific needs for information.

• Assists in the development of manuals describing installation and operating procedures for end users.

• Identifies improvements and enhancements to current systems based upon business requirements.

• Tests new software releases, patches and updates; identifies technical and functional problems.

• Serves as a project team leaders for small sized or less complex projects.

• May perform other duties as assigned.

Qualification Guidelines

Education

Equivalent to an associate's degree or related coursework or completion of related certifications from an accredited college or university in Computer Science, Information Technology, or a related field. Additional related experience may be substituted for the required education on a year for year basis.

NOTE:Proof of Associate's or Bachelor's degree or equivalent from an accredited college or university in Computer Science, Information Technology, or a related field must be provided by way of attachment to your online application or as an email attachment sent to the Hiring Agency Representative at, or before, time of the reference check process. Acceptable forms of proof include Unofficial Transcripts, Official Transcripts, Photos and/or Photocopies of Institutional Degree/Certifications.

Experience

Six (6) months of experience operating or supporting information management systems. Six (6) months experience working at an administrative intern or apprentice level within the City of Ontario Information Technology Agency would meet experience requirements.

A Bachelor's degree from an accredited college or university with major coursework in computer science, information technology, or a related field may substitute for experience requirements.

License

Valid California Class C driver's license and an acceptable driving record at the time of appointment and throughout employment.

Desirable

Knowledge of databases related to area of assignment; training and certifications related to area of assignment; background in or working knowledge of government operations, particularly at the municipal level.

Background Investigation

Candidates must demonstrate the ability to successfully complete a background investigation conducted by the Ontario Police Department.

Supplemental Information

Important Background Check Requirement- Please read thoroughly

As part of their duties, the Systems Specialist may be assigned to work in the Ontario Police Department facilities or will have access to Police Department information systems. As a result, employment in this position is subject to the satisfactory completion of a background investigation conducted by the Ontario Police Department. This background investigation will include the passing of a polygraph test. Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including but not limited to: an excessive number of traffic citations and/or collisions; arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens, repossessions, and recency); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call Police Department Background Unit at (909) 408-1820. The following list describes some areas that are covered in the background investigation:

• Your relatives, references, and acquaintances are asked to comment on your suitability for this position.

• The information supplied regarding your educational history is examined and verified.

• You must list a history of your residences.

• Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.

• Military service records are subject to verification.

• The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).

• Your criminal, driving, and insurance records are evaluated.

Additionally, the Systems Specialist may be assigned to work at the Ontario International Airport Authority (OIAA) and must possess the ability to pass all background/reference checks, knowledge examinations, as well as aptitude tests necessary to obtain and maintain a security badge to access secured areas of the Ontario International Airport. Applicants must pass a Criminal History Record Check (CHRC) and Security Threat Assessment (STA) prior to receiving a security badge.

How to Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position usinggovernmentjobs.comyou will be prompted to create a new user account, otherwise log in with your user name and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position.It is suggested that your application include the following:

• List any relevant experience and education that demonstrates thatyouqualify for the position.

• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).

• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.

Supplemental Questions

To complete your application for this position you will be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you presentyour qualifications for this position.This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.

Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.

Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.

Email Notices

Email is the primary way that the Human Resources or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the city of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.

Frequently Asked Questions

If you have any additional questions regarding the application process, please refer to our

Frequently Asked Questionspage.