Berklee College Of Music Boston , MA 02298
Berklee seeks a Systems & Networks Project Manager to lead and facilitate the planning, management, communication and execution of multiple related projects that are directed toward realizing strategic, business, or technical objectives. Project management activities revolve around managing issues at the intersection of multiple project-related activities and the work of multiple technical and customer teams.
The work of the Systems & Network team bridges across multiple campuses and legacy technical architectures. Our work to improve the quality and efficiency of implemented systems and services provides great leverage to the College across its global footprint.
The Systems & Networks Project Manager is responsible for project management, implementation, and completion of projects ensuring consistency with technical and customer outcomes. The ideal candidate will have experience with systems integrations and troubleshooting complex issues, either as a technologist or as a project manager, and will have experience managing network, systems, infrastructure, and application implementations in heterogeneous technology environments that span on-premises, co-located, hosted, and cloud architectures. The successful candidate will be able to skillfully facilitate communication on complex business and technical processes within a technical team, have clear, concise oral skills, and have the patience and interpersonal skills to coach, train and mentor technical colleagues in the use of project management and business analysis best practices, ensuring proper use of Project Life-cycle, Systems Development life-cycle, documentation, change control, and customer communication.
The Systems & Networks Project Manager will be a member of the Systems & Networks management team and will report to the Senior Director for Systems & Networks. The chosen candidate must be comfortable with team leadership in a matrix reporting environment and have experience with successful technology implementation and integration projects.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:
The Systems & Networks Project Manager will:
Directly manage multiple strategic and tactical projects; including project leadership, status reporting, resource planning, detailed project plans and scheduling, client communication, asset coordination, internal team management, deliverables review and presentation, launch coordination, stakeholder conflict, and ongoing client relationship management.
Work with project leadership to assess project requests, prioritize and determine impact to the project portfolio; adjust portfolio to maximize resource availability.
Function as a technical business analyst, serving as a liaison between Berklee's technical teams and customer areas to assess and develop requirements for standard end-user, business, and service needs and procedures.
Maintain a high level of communication with internal and external teams; providing clear, tactful, and complete directives, realistic deliverable deadlines and prompt feedback.
Ensure appropriate technical team change control and project documentation procedures are followed and will coordinate handoffs to both technology support and monitoring teams, and business unit customers.
Work side-by-side with project and departmental team members in a hands-on capacity in order to ensure that all deliverables meet client expectations.
Maintain thorough understanding of Enterprise Architecture and the critical interplay of enabling technology infrastructure projects toward the realization of strategic, business and technical goals.
Work with the Project Management and Business Analysis team to align Systems & Networks with the Technology Resources project management methodology and practice standards, as well as prioritization and governance of projects.
Ability to create and maintain effective project plans and requirements and project milestone documents using one or more available project management toolsets.
Possess and demonstrate the ability to solicit and gather technical details and requirements contributing to the clarity and definition required to establish project milestones, tasks, and goals.
Ability to clearly summarize and communicate in English moderately complex information in both verbal and written formats to internal and external customers.
Ability to comprehend and communicate complex verbal information in English to colleagues and other internal and external customers and business partners.
Ability to lead collaborative teams for larger projects or groups both internal and external to the Berklee and across functional areas.
Ability to provide effective meeting facilitation; including a review of ongoing and resolved performance risks, issues, action plans and incident tracking.
Maintain a constructive, team-oriented and customer-focused attitude at all times and in all settings.
Ability to work independently and creatively, learn quickly, and solve complex problems in high-pressure situations.
Ability to influence, train, mentor, and leverage the skills of others, including business partners and technical team members.
4-6 years experience effectively managing projects and/or services in support of business functions, as either a lead technologist or as a project manager for technical infrastructure implementations.
PMP, CSM, or CBAP, ITIL or other technical certifications preferred but not required.
Experience with some project management methodology (waterfall, lean, agile, etc).
Experienced in network and systems implementations, and have an awareness of network and systems architecture and troubleshooting.
Ability to operate independently and set priorities amongst multiple task assignments.
Equally comfortable with detailed analysis and research as with "big picture" considerations and priorities.
Relevant business process analysis and project management training and experience.
Ability to manage multiple tasks, assignments, and projects.
The above information on this position description has been designed to indicate the general nature and level of work performed by individuals within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.
Application Instructions Specific to this Position
Currently enrolled Berklee students may not apply for staff or faculty positions.
Applicants who are both interested and qualified should submit the following materials:
Incomplete applications will not be considered. The position will remain open for applications until filled.
Berklee College of Music is committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
Berklee provides a diverse and inclusive work environment
We all share a universal love for listening to, and creating music
We work on Macs