Systems Installation Technician

Dumac Business Systems East Syracuse , NY 13057

Posted 3 months ago

Systems Installation Technician

Job Description:
Completes entire POS hardware and cabling installation across all verticals (Quick Service Restaurants, Table Service, Supermarkets, Convenience Stores) throughout the US and Canada. Completes system testing prior to turning system over to training team. 65%-75% overnight and extended travel required.

Reports to: Manager Implementation Services

General Duties:

  • Provides on-site cabling and hardware installation of POS systems or components per sales order. This includes punch down of CAT5 cabling, patch panels and video cabling

  • Resolves all hardware issues in order to provide professional, clean and orderly installation of all hardware components offered by DUMAC including but not limited to POS, CCTV, wireless headsets, saw cut loops, digital menu boards, order confirmation boards, and timers as needed

  • Performs testing of components to insure system is ready to "go live"

  • Follows-up and supports existing customers

  • Performs PC and peripheral repairs in-house and on-site including loading of operating systems and software applications

  • Provides technical advice and resolves project problems

  • Able to run service calls while traveling or not committed to an installation

Special Skills

  • Must possess the ability to maintain appropriate communication with employees and customers via face-to-face, over the phone, or email

  • Requires the ability to think on the job in resolving any issues that may arise during overnight installations

  • Ability to work quickly and efficiently to meet deadlines

  • Ability to learn quickly and retain knowledge

  • Good creative problem-solving skills, an independent thinker, and a dedication to customer satisfaction

  • Positive 'can-do' attitude, energetic, and enthusiastic, with professional business-like appearance

  • Must be self-motivated

Requirements Needed to Perform

  • Well-rounded knowledge of the tools and techniques necessary to perform the systems installations

  • Must be able to use a smart phone and laptop to upload deliverables required when completing an installation

Physical Requirements

  • In excellent health, able to lift and transport multiple terminals and computers (approximately up to 50+ lbs.) to various customer sites for an installation

  • Must be able to climb ladders sometimes up to 12 feet

  • Able to drive long distances on occasion, as some field sites may be 8-10 hours away

  • Must be able to kneel and bend multiple times during an installation

  • Requires a valid driver's license with a good driving record

Availability to Work

  • Requires overnight hours and weekends during an installation or upgrade and may require one or several 12+ hour days/nights

  • Must be ready to travel on short notice

  • Generally working regular business hours when not installing a system

  • Must be able to work until project is completed

  • Must be willing to assist other employees 7x24, as needed

Training Needed

  • Formal network or cabling training is preferred

  • Practical, on the job, experience in PC networking is desired

Knowledge Needed

  • A+ certification and/or Network+ certification desirable

  • Prior knowledge and use of hand tools such as drills and grinders

  • Knowledge of the different types of drill bits

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