Systems Infrastructure Engineer

Company Overview:

Andesa Services, Inc is a service and technology company. We are proud to serve the Life Insurance and Annuity industry through custom Software as a Service (SaaS) technology solutions and dedicated business support to end-users such as clients, brokers or policy holders. More information on these services can be found on our website at www.AndesaServices.com.

Andesa was established in 1983 and is located in Allentown, PA. We are a 100% employee-owned company via an Employee Stock Ownership Plan (ESOP), which means when you join our team, you will not only become an employee-owner, you will be contributing to and taking part in the success and longevity of the company!

Summary:

Responsible for planning, deployment, and maintenance of critical infrastructure systems to ensure high availability, scalability, and security. Must have a strong background in systems engineering, networking, and infrastructure management.

Lead role in the support of both departmental and company projects and objectives, including researching, recommending, and implementing new technological solutions.

Must maintain compliance with company's Information Security policies and practices.

Primary Responsibilities:

• Provides administrative support for both Windows and Linux environments used across development, test, UAT and production environments.

• Develop and maintain infrastructure architecture documentation.

• Deploy, configure, and maintain Virtual Servers, VDI and Storage Area Network infrastructures and other infrastructure components.

• Perform regular system updates, patches, and security configurations.

• Provide technical support and guidance to other IT staff and end-users.

• Proactively research, plans, and implements changes to improve systems/network including virtualization.

• Work with business analysts and operations to evaluate user requirements for changes or enhancements to existing business systems and provide specifications where needed.

• Performs regular hands-on maintenance and management for business systems, resolving inquiries and issues.

• Assists IT Operations Management with license compliance as it relates to enterprise technology environment.

• Monitors systems performance and ensures compliance with security standards.

• Interact with employees, vendors and contractors assisting to resolve any issues.

• Responsible for improving and documenting the technical processes (using Confluence)

• Develop and implement automation scripts and tools to improve efficiency and reduce manual tasks.

• Conduct regular security assessments and vulnerability testing.

• Maintain and enforce data protection and disaster recovery policies.

• Optimize infrastructure for performance, scalability, and cost-efficiency.

• Collaborate with software developers, network engineers, and other IT professionals to ensure seamless integration of systems.

• Communicate effectively with stakeholders to understand requirements and provide timely updates on projects.

Secondary Responsibilities:

• Supports Help Desk ticket monitoring and response, desktop health checks & support (virtual & physical).

• Proactive point of contact with data center.

• Provides escalation support for IT Operations team members.

• Uses Help Desk Jira Software Ticket Application to monitor ticket queue and address all infrastructure related service requests.

• Participates in off-hours support rotation.

• Performs other duties as may be assigned.

Knowledge, Skills and Abilities

Essential:

• Self-starter with ability to manage multiple projects

• Must possess hands-on experience working in an applications production support/application development environment and detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve application or infrastructure issues.

• Must demonstrate advanced knowledge of VMware virtualization.

General:

• Adjusts and is flexible to meet changing needs and demands of internal and external clients.

• Resourcefulness and ability to take the initiative in development and completion of work projects.

• Clear, effective verbal and written communications skills.

Education, Training, and Experience

• Bachelor's degree in computer science, information technology or related discipline or two-year college degree with relevant experience.

• Proven experience as a Systems Infrastructure Engineer or similar role.

• Proficiency in scripting languages such as Python, Bash, or PowerShell.

• Experience with cloud platforms, i.e., AWS, Azure.

• Familiarity with infrastructure-as-code tools, i.e., Ansible preferred.

• Understanding of DevOps practices and CI/CD pipelines.

• Strong problem-solving skills and the ability to work under pressure.

• At least two (2) years of experience with anti-virus, patch management, and end-point management solutions.

• At least five (5) years of experience with Active Directory, Windows Server, and Red Hat Linux operating systems.

• Knowledge of network security concepts, including encryption, IDS/IPS, proxies, and protocol filtering.

• Professional certification preferred.