Surgery Partners is an industry leader in managing, developing and acquiring single and multi-specialty ambulatory surgical centers. Through our portfolio of companies, Surgery Partners is committed to providing the healthcare industry with a wide breadth of innovative solutions that improve care, costs, outcomes and access. Our mission is to improve the quality of life of our patients, physicians and employees through efficient and compassionate healthcare. Whether working within our surgery centers, pain practices, physician practices, optical services, laboratories or marketing and support businesses, we seek dynamic and hard-working employees who take a lead in maximizing their strengths to support our business objectives.
The implementation engineer is responsible for effective planning, provisioning, installation/configuration, operation, and maintenance of systems hardware and software, and related infrastructure within the enterprise. This individual participates in technical research and development to enable continuing innovation within the infrastructure.
This position will be located in LosAngeles, CA.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Maintains and supports hardware, including servers, desktops, peripherals, etc. in all Surgery Partners' facilities.
Develop and maintain operational, installation and configuration procedures.
Research and recommend innovative, and where possible automated, approaches for system administration tasks. Identify approaches that leverage existing resources and provide economies of scale.
Perform/maintain identity management audits to ensure proper account creation and termination processes are followed.
Perform/maintain asset management duties, including procurement, deployment, reporting, tracking, and disposal.
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
Perform due diligence tasks associated with merger and acquisition activity.
Logs all requests within Surgery Partners' helpdesk ticketing system. Follows up with other support staff involved in the resolution to ensure incidents are resolved, requests fulfilled, and the customer communication is complete.
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
Documents resolutions and updates appropriate self-help, FAQ, and knowledge bases.
Education- Associates Degree or comparable experience
Experience- 5-7 years of IT systems and hardware support. Healthcare IT infrastructure experience, preferred.
Valid driver's license when driving any vehicle for work-related reasons
85-90% Travel required, mostly local within the Los Angeles, CA area.
Additional Key Requirements:
Communication - written & verbal
Customer & patient focused
Managing priorities & deadlines
Our employees are critical to our success and we value their contributions. Surgery Partners offers a competitive compensation and benefits package and an opportunity to grow and develop your career in an environment that values employee ideas and diversity. Equal Opportunity Employer. We maintain a drug-free workplace and require pre-employment drug screening