Systems Engineer-Emms

Johns Hopkins Medicine Baltimore , MD 21203

Posted 2 months ago

Systems Engineer-EMMS

Requisition #: 175118

Location: Johns Hopkins Hospital/Johns Hopkins Health System, Baltimore, MD

Category: Information Technology

Work Shift: Day Shift

Work Week: Full Time (40 hours)

Weekend Work Required: No

Date Posted: Oct. 4, 2018

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees.

Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

General Position Summary:

This position supports technologies for Vulnerability Management and Scanning at Johns Hopkins. This position will also help support technologies that provide IT security monitoring, intrusion detection and prevention, security compliance, and security risk analysis and remediation.

In accordance with institutional policies and standards responsible for administration, programming, maintenance, performance, implementation, security and support of various departmental and enterprise wide platforms, including the installation and testing of new software, operating systems, related utilities/services, and hardware products as well as the integration of new products and /or software release upgrades into the current environment. Conducts systems performance evaluations, monitoring, patch management and security evaluations.

Analyzes user needs in various computer environments (including but not limited to mainframe, Windows, and mid-range) and makes recommendations for products and services that meet those needs. Ensures that all systems environments are maintained in an efficient and cost-effective manner.

Project scope can span an entire department, division, or enterprise-wide level. For enterprise-wide level typical projects impact the broader customer base of Johns Hopkins and its most mission critical systems.

Projects often require interaction with various departments and teams both within and outside the department. Work is complex.

Job Scope/Complexity:

Develop solutions based on extensive technical knowledge, skills and experience; influence clients towards innovative/integrated solutions. Responsible for full life-cycle of medium to large sized complex projects; strong technical skills; strong ability to understand complex business processes.

Complex and large projects typically are applications/systems with 501-3000 concurrent users requiring uptime commensurate with Clinical, Business critical, Education critical or Enterprise systems. Impacts of outages will cause major disruption such as implementation of downtime procedures, major disruption of business operations, and/or cascades to more than 7 systems/applications. Disruptions are without obvious or simple workarounds. Build and maintain client relationships through positive interactions.

Job Responsibilities:

This position will be responsible for meeting with technical staff from many Johns Hopkins IT entities to ensure Vulnerability scanning and remediation. This position's role is to ensure systems are scanned for vulnerabilities and working with IT staff to address these vulnerabilities in the Johns Hopkins computing environment.

It is expected that the candidate will be a self-starter and will act independently (with minimal supervision) in representing IT @ Johns Hopkins. Work assignments will typically come from the Enterprise Management, Monitoring and Security (EMMS) customers, where their satisfaction in task completion is critical. Assignments may also come from members of the EMMS team or ETS management.

  • Systems Analysis/Design (Environment Platform)

  • Install and Configure

  • Maintain and Troubleshoot

  • Project Collaboration and Life Cycle Participation

Required Education: Bachelor's degree. Additional experience can be substituted for education. (JHH Equivalency Formula: For jobs where equivalency is permitted, relevant experience may be applied towards the education required for the respective job at a rate of 1 year of education for 2 years of experience.)

Required Experience: Five years related experience.

Required & preferred skills specific to position:

The successful candidate will have extensive experience of Operating Systems, both Windows and Linux. The candidate should have knowledge of VB, PowerShell, and/or Python Scripting, WMI, operating system event logging and OS troubleshooting.

The candidate will have a strong understanding of vulnerabilities and remediation techniques. The candidate must have an impeccable attention to details and have a strong desire to explore new ideas and continually learn. The candidate should possess strong technical writing skills.

An understanding of ITIL processes or ITIL foundations certification is desired. Excellent verbal and written communication, customer service skills, and a highly collaborative approach is essential to the success of this position.

Knowledge, Skills, & Abilities (KSA's):
1.Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
2.Must demonstrate strong critical thinking and analytical reasoning skills.
3.Ability to work on multiple priorities effectively.
4.Ability to prioritize conflicting demands.
5.Ability to execute assigned project tasks within established schedule.
6.Ability to work collaboratively in a team environment.
7.Ability to communicate effectively in the service of users and colleagues.
8.Writes and communicates clearly and concisely.
9.Possesses sound documentation skills.
10. Ability to maintain confidentiality
11. Musts demonstrate exemplary customer service skills.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.



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Systems Engineer-Emms

Johns Hopkins Medicine