Systems Engineer

SYSTEMS ENGINEER

WINGSTOP RESTAURANTS, INC.

WHO WE ARE

We're not in the wing business. We're in the flavor business. It's been our mission To Serve the World Flavor since we first opened in 1994, and we're just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else - our success is largely due to our people and our core values, or what we call The Wingstop Way, of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

The Systems Engineer will significantly contribute to building, maintaining, optimizing, and ensuring the reliability and scalability of the company's systems and storage infrastructure. Their role is critical to ensuring underlying systems, storage, applications, and services are available 24x7 to support the business needs of the company.

This role includes managing and monitoring our server and storage infrastructure and ensuring the associated patching, backups and required maintenance processes are completed timely while adhering to the company's change management processes, policies and standards.

The Systems Engineer will play a pivotal role in managing and scaling the infrastructure to accommodate growth. In addition, you will have the ability to play a key role in our technology refresh planning to include the associated infrastructure upgrades and datacenter/cloud expansion activities planned for 2024-2025.

WHAT YOU'LL DO

Responsible for managing the existing infrastructure, including servers, storage, and virtualization. This includes managing backup/restore and replication infrastructure, Active Directory, Azure, O365, Exchange, SQL, SCCM, SSRS, and other supporting SaaS and internal applications and systems in a hybrid cloud environment.

Participate in change management activities related to the corporate infrastructure systems and services as necessary. Ensure that regulatory governed infrastructure environment changes are documented, tracked, reviewed, approved and adhere to the associated governance polices.

Identify and establish key metrics and monitoring to indicate the health and status of Wingstop's systems and storage infrastructure to allow visibility and tracking to management.

Work with cross functional teams regarding supporting IT infrastructure initiatives and requests.

Create and maintain support documentation and technical specifications. This includes ensuring that updates and changes made to the infrastructure are tracked through revision processes and that documentation is updated accordingly.

Respond to critical issues and alerts as needed to remediate issues and ensure uptime and availability for business-critical systems and infrastructure is maintained.

WHO YOU ARE

HUMBLE: You feel there is always an opportunity to further your personal and professional growth.

• B.S. degree in a computer science, information systems, computer related discipline or 7+ years IT work experience in a Systems Engineering role.

• Team Player with proven leadership, communication, organizational, and relationship management skills.

• Self-motivated, with keen attention to detail and excellent judgment skills.

• Ability to write and present articulated documentation and processes.

• Knowledge of IT server systems, storage, database, networking, co-locations, and hybrid cloud environments (AWS, Azure, etc.).

• Experience with enterprise storage solutions in a fiber-channel configuration.

• MCSE, MCSA or other industry related certifications are a plus

HUNGRY: You have a fire in you to keep pursuing excellence. You have strong technical knowledge and an analytical mindset, easily managing tasks and projects across business lines, and building relationships.

SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way.

ENTREPRENEURIAL: You work with an owner's mentality when collaborating cross-functionally as you manage multiple concurrent tasks and projects from inception through execution.

A DAY IN THE LIFE

So, what does 'all in a day's work' look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• Frequent use of a computer and other technology is essential to the successful completion of your everyday role responsibilities, often in a seated position.

• Frequent use of mental energy while gathering, documenting, analyzing, and communicating information with cross-functional colleagues, vendors, and extended Wingstop team.

• Routine needs to shift priorities among simultaneous tasks and projects, while upholding quality and sense of urgency.

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.