The Systems Engineer for Video Operations will assist in the daily operations of the Engineering department in Lanham, MD. The daily tasks will include resolving escalated trouble tickets, performing daily/weekly/monthly checks of the VOD, Video network and systems, assisting with cabling and networking and testing of the IPTV product.
Duties and Responsibilities:
Troubleshoot escalated trouble tickets from the Call Center.
Assist with the Adrenalin VOD backoffice, content manipulation and rule maintenance.
Daily system checks and maintenance to keep the system running at peak performance.
Assist peers with operations and networking on new projects such as IPTV and NDVR expansion.
Other duties as assigned.
High School Diploma or GED required.
Associates Degree in a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.
10-15 years of directly related experience supporting engineering operations.
Exceptional verbal and written communication skills.
Must be PC Literate and versed in Microsoft Office (i.e Word, Excel, Powerpoint, Access, etc.)
Must be detailed oriented, able to work autonomously with strong project management skills.
2+ Years Unix Administration and Troubleshooting
Basic shell and perl scripting
dns and ntp
software updates and service stop/start
2+ Years Windows Administration
software updates and basic usage
2+ Years Networking experience
Fiber and Ethernet cable creation and run
Juniper / Cisco IP environment
Barracuda Load Balancers
Vmware VCenter knowledge/familiarity
Basic Microsoft Office experience including Excel Report generation, pivot tables, and PPT generation.
Call Center or NOC Experience is a plus.
Telecom Experience is a plus.
Data Center experience:
Dell HW/SW/IPMI/IDRAC experience.
Racking Stacking and configuring.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
RCN Telecom Services