Systems Engineer

Position Information

The Information Technology Department is looking for someone with demonstrated expertise to join our team as Systems Engineer. Prior applicants are not required to reapply.

This role assists in analyzing, planning, and implementing complex infrastructure projects. Provides technical and operational support for user management, IT server systems, and data center infrastructure, including Windows AD, MS Office 365, Windows Server infrastructure, Server Virtualization (VMWare & MS), On-premises HCI systems/SAN (DellEMC VxRail & NetApp), and Cloud infrastructure (AWS/Azure). Ensures systems and its services are available to all County users 24 hours a day, 365 days a year. Provides critical services to the citizens such as Fire Services, Law Enforcement, and 911 Dispatch that are heavily dependent upon the network and these functions would be severely degraded if the network was not available.

Essential Duties Include:

• Demonstrates a high degree of efficiency and competence in server and infrastructure systems management and administration including effective use of Power Scripting.

• Manages and analyses enterprise server/systems including installation, performance tuning, maintenance, and security.

• May be responsible for certain key components of mission critical enterprise systems and infrastructure.

• Manages security access to assigned systems, related records, and documents and maintains strict confidentiality.

• Plans and upgrades server and other infrastructure systems.

• Researches and evaluates server/data center related systems and tools.

• Develops and maintains backup procedures and monitors systems performance and capacity and tracks performance trends.

• Provisions and maintains servers.

• Plans and conducts regular tests of disaster recovery plan with the infrastructure team.

• Evaluates and recommends systems/infrastructure related solutions.

• Schedules and performs software installations and upgrades.

• Prepares and maintains technical documentations.

• Strong familiarity with related networking and cybersecurity technologies and concepts.

• Working knowledge of enterprise server virtualization technology

• VMWare preferred.

• May specialize in specific systems such SCCM, Office 365 platform, AWS/Azure, SAN, etc.

• Works with Business Applications, vendors, consultants, contractors, and IT personnel.

• Provides technical guidance and assistance to other system engineers and/or IT staff.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees' backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Hours:

8:00 AM - 5:00 PM, Monday

• Friday, and after hours and On-call as needed.

Must be available to report for emergency work assignment during emergency situations.

Employment Type:

Full-time, non-exempt

Salary Information:

The hiring rangefor this position is$71,920.00 - $97,091.50.Salary will be determined based on qualifications, internal equity, budget, and market considerations.

New Hanover County offers:

• Employer paid 401k contributions;

• Retirement planthrough the NC Retirement system;

• Flex time and telework availability, depending on your position;

• Paid sick and personal leave + 13 paid holidays per year;

• Paid parental leave;

• Paid community services leave to give back to our community;

• Education leave to obtain a degree within your line of work;

• Medical, dental, and vision insurance + many other insurance options;

• Onsite, employer-paid health and wellness center;

• Professional development trainings & leadership initiatives;

• Opportunities to make a difference in your community;

• And so much more!

Sign On Bonus: Candidates accepting regularbenefitseligible employment into this position are eligible to receive a one-time sign on bonus of $2,000 with half being paid upon starting in the position and verification of full vaccination status and half being paid upon successful completion of one's introductory period. Current NHC employees hired to fill one of these positions will receive half of the sign on bonus amount ($1,000) upon starting in the position and the second installment of $1,000 will be paid following 180 days of successful employment in the position. In the event the employee voluntarily resigns from the position before one year of service in it, the employee shall repay the sign on bonus amount on a prorated basis, depending on the length of full time service in the position prior to resignation.

We invite you to explore our careers page atwww.nhcgov.com/careers for additional information about why New Hanover County is a great place to work, and to check out our competitive benefits package.

Qualifications

Required Education and Experience:

• Bachelor's degree in computer science or a related field and two (2) years of experience in designing and maintaining infrastructure; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Knowledge of:

• Knowledge of complex virtualization environments (VMWare specifically) and Storage arrays (Dell VXRail or others), Windows Servers, Active Directory Domains, Microsoft Azure/AWS. Infrastructure planning and upgrades for current and future growth.

• Skilled in troubleshooting hardware and software problems; implementing and maintaining computer data backup systems; detecting and reporting system failures; prioritizing work and projects; evaluating new hardware and software, interpersonal skills as applied to interaction with coworkers, supervisor, the public, sufficient to exchange or convey information and to receive work direction.

• Skilled in communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Licenses/Certifications

• Valid Driver's License and good driving record required at time of application.

• Valid North Carolina Driver's License required by first date of employment with good driving record.

• Preferred Certifications: VMWare Certifications, Microsoft Server, MS Office 365, or Azure/AWS certifications are preferred.

Other Information

Residing in New Hanover County, North Carolina:

Embrace an outstanding quality of life in New Hanover County, enriched by its charming coastal setting. Enjoy the stunning beaches, water activities, and a variety of recreational opportunities right at your doorstep. Immerse yourself in the vibrant local culture, relish a range of culinary delights, and embark on explorations of historical sites. The county is known for its strong sense of community, excellent schools, and a thriving arts scene. With a focus on good governance and a commitment to customer service, New Hanover County provides an ideal environment for both personal and professional growth.

Applicant Information:After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for.All updates regarding an application can beviewedthrough your applicant portal.