Mount Auburn Hospital Cambridge , MA 02138
Supports Mount Auburn hallmarks of service excellence and quality for all job responsibilities.
Researches, implements, and supports new information technologies to increase server systems operational efficiency with general supervision. Manages corporate projects and problem resolution requiring the participation of multiple specialized teams.
Performs specific job responsibilities under general supervision:
Analyzes, optimizes, implements, and maintains the Mount Auburn Windows Server based back-end computing environment.
Implements, and maintains security technologies for all Windows Server-based systems throughout the enterprise.
Researches, audits, tests, and sets standards for server operating systems and hardware to ensure compatibility and functionality in the enterprise.
Researches, audits, tests, and sets standards for server virtualization technologies to ensure compatibility and functionality in the enterprise.
Installs and configures server hardware in the corporate data centers.
Audits, optimizes, and maintains the corporate Active Directory back-end architecture.
Audits, optimizes, implements, and maintains highly available and fault tolerant back-end systems for the enterprise. These include, but are not limited to, Microsoft Exchange, Microsoft File Services, Microsoft Sharepoint, enterprise Faxing, enterprise printing, VMWare, and Citrix technologies.
Implements, audits, optimizes, and maintains the core systems that deliver the client experience for the enterprise-wide electronic medical record (EMR).
Implements Group Policy and scripts (using various technologies) to manipulate server functionality to meet business and security needs in the enterprise.
Interfaces with clients, vendors, and other teams on multi-faceted projects involving Windows-based server technologies.
Interfaces with clients, vendors, and multiple teams while providing resolution to problem incidents as escalated from the Technology Service Center.
Consistently deliver the best in customer service and patient care. As a team member, demonstrate respect, dignity, kindness and empathy in each encounter with patients, families, visitors and other employees.
Champion Mount Auburn mission, vision and values; comply with the policies and procedures, ethical standards and code of conduct set forth by the company.
JOB SCOPE: Frequently interacts with other Mount Auburn departments on server system hardware and software problems.
Researches, implements, and educates peers on new technologies. Coordinates and performs daily corporate problem resolutions supporting server system hardware/software issues. Work environment includes hospital areas, ONEIS computer room and office settings.
Must be conscience of all operational and safety procedures. Rotating shifts, including wearing a pager and working weekends and/or irregular long hours as well as occasional overnight travel.
MINIMUM QUALIFICATIONS REQUIRED:
Associates Degree in a related field or equivalent work experience.
Minimum three years' experience in computer electronics and/or windows system administration.
Experience in microcomputers and supporting server hardware/software required.
Valid driver's license
Recommended Certifications (or equivalent):
Citrix CCA XenApp
Additionally, any one of the following is recommended:
Good organizational skills, analytical, dependable, detail oriented, good interpersonal skills, and understanding of the English language (both written and oral). Must have a thorough understanding of the 7-layer OSI model.