Systems Engineer - Messaging

OVERVIEW

Alera Group is seeking a Systems Engineer - Messaging to join our team.

Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?

Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.

If that is what you're looking for, this is your chance to be part of an amazing organization!

Alera Group was created by the merging of high performing, entrepreneurial firms across the country. Alera Group owns several registered investment advisers. Alera Group's business model is motivated by the desire to find a better way to serve clients nationally without losing the independent thinking and values of our founding firms.

RESPONSIBILITIES

• Administer and support Office 365 services, including Exchange, Teams, SharePoint, and OneDrive across multiple tenants.

• Assist Integrations team with migrating acquired firms email and collaboration platforms to central tenant.

• Administer and support Zoom phone and conferencing services, including Zoom Rooms.

• Work with Security team to administer Mimecast spam filtering.

• Configure email archiving to third party systems like Smarsh and Global Relay.

• Automate day-to-day and migration tasks with PowerShell and/or other scripting tools.

• Provide Tier 3 support to Service Desk for mail flow, delivery, and other email issues.

• Interface with vendors and partners to evaluate and implement messaging and collaboration solutions.

• Other duties as required to support Alera Group.

QUALIFICATIONS

• 4+ years of experience in supporting an enterprise Office 365 environment for more than 4000 employees.

• Strong understanding of networking, email, security tools, and hybrid Microsoft environments.

• Extensive experience with DNS as it relates to email (DKIM, DMARC, MX records).

• Understanding of ITIL concepts, especially around Incident, Problem, and Change Management.

• Ability to troubleshoot and resolve challenging technical issues.

• Demonstrated customer service skills.

• Demonstrated experience completing multiple Office 365 migration projects on-time with minimal error.

• Ability to communicate effectively with all levels of staff.

• Experience with multiple phone systems and migration of phone systems to Zoom and/or Teams Phone.

• Experience with Azure AD/Entra ID, SSO, and MFA (including Duo MFA).

BENEFITS

We offer comprehensive benefits to employees, including medical, dental, STD, LTD, life insurance, 401k, paid time off, and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.

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