MasterControl Inc. creates software solutions that enable life science and other regulated companies to deliver life-improving products to more people sooner. MasterControl's integrated solutions accelerate ROI and increase efficiencies by automating and securely managing critical business processes throughout the entire product lifecycle. More than 1,000 companies worldwide, ranging in size from five employees to tens of thousands, rely on MasterControl cloud solutions to automate processes for new product development, clinical, regulatory, quality management, supplier management, manufacturing and post-market surveillance. MasterControl solutions are well-known for being scalable, easy to implement, easy to validate and easy to use. For more information, visit www.mastercontrol.com.
The Systems Engineer is responsible for ensuring the stable operation and maintenance of MasterControls computer and networking systems and related software. The daily operation of all aspects of these systems, network infrastructure, and internal communications systems are part of the engineer's responsibilities. This includes planning, developing, installing, configuring, integrating, maintaining, supporting, monitoring and optimizing all Information Technology systems.
Manage and monitor all installed Information Technology systems and infrastructure
Identifies, troubleshoots analyzes, prioritizes and resolves reported problems including voice, data, account administration, email, desktop and server hardware/software, including application issues.
Provides support and maintenance of network hardware and software and monitors networks to ensure their availability to system users.
Administers and maintains critical corporate IT systems, including email, disk subsystems and affiliated servers and systems.
Responsible for maintaining and deploying systems via automated methods and identifying automation opportunities to improve existing processes.
Research, resolve, and respond to escalated issues/problems received via email, telephone, alerting systems or walkups.
Documents, maintains, upgrades and or replaces hardware and software systems.
Documents, tracks, and monitors the problem to ensure timely resolution.
Manages and maintains MasterControls Virtual Environment, backup and DR systems.
Supports and maintains user account information including rights, security and systems groups.
Must stay current with the latest developments in software, hardware and related technology
Provides end user training where required.
Other Duties as assigned by the IT Director or Senior Systems Engineers
PREFERRED SKILLS AND EDUCATION
Bachelor's degree in computer sciences or related field
More than three years' experience
Technical Certifications offered by product/software vendors
Strong ability to communicate effectively in writing, in person, over the telephone and in e-mail.
Ability to communicate technical information in nontechnical terms and strong people skills are required for this position.
Experience with AWS/Azure Cloud platforms, Firewalls, VMware, Cisco VOIP systems and Cisco switch administration.
Experience in Microsoft Operating Systems, Active Directory, SSO, DFS replication and basic SQL Server administration.
Experience in management of network attached disk subsystems (NetApp, VSAN, etc.)
Experience in Backup technologies and DR implementation.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Ability to operate a computer and work at a desk for extended periods of time
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
On-call availability, including weekends.
WHY WORK HERE?
MasterControl is a place where Exceptional Teams come together to do their best work. Hiring Exceptional Teams, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet.
We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.
Not only do we hire Exceptional Teams, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can't be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?
To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can't really go wrong. MasterControl could be your next (and last) career move!
We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!
Here are some of the benefits MasterControl employees enjoy:
100% medical premium coverage (yes, you read that right!)
Generous PTO packages that increase with tenure
Competitive compensation with annual merit increase reviews
Employer Paid Life Insurance Policy ($50K)
Wellness Programs (every employee gets a Fitbit, we have lots of fitness clubs, we give out a lot of swag and we even have an onsite physician and massage therapist!)
Access to Innovation Center with 3D printer, e-bikes, drones and VR
Ability to drive company Tesla (yes, you also read that right!)
Applicants must be currently authorized to work in the United States on a full-time basis.