Systems Engineer

Liquid Agency San Jose , CA 95111

Posted 3 months ago

Liquid Agency, brand marketing agency based in Silicon Valley is looking for a Systems Engineer to work in our San Jose office.

As a Systems Engineer, we are looking to you to help perform a range of technical services and support activities to design, build, and maintain internal IT systems and meet customer needs to help keep agency operations running smoothly.

The Systems Engineer is responsible for providing support in Systems Engineering, Systems Support, and other IT/IS tasks as needed.

You are responsible for:

  • Configure, deploy and maintain agency IT systems, including updating and maintaining full inventory of all tech systems

  • Identify solutions to improve and maintain software/systems at optimal operation and configured to best practices

  • Proactively make certain systems are patched, backed up, and on current virus protection

  • Monitor and evaluating usage stats in order to properly meet growth requirements

  • Provide Tier 2 support requests via email, telephone, slack, or in person

  • Troubleshoot a variety of technical computer issues and inquiries regarding systems operations and use of applications in a timely, service oriented manner

  • Manage service level agreements as defined by the Director of IS

  • Configure and install computer systems for new team members and ensure each person is properly trained on systems operations and use of applications

  • Liaison with 3rd party providers as needed

  • Support IS projects and vendor relations where applicable

  • Work across department teams to support ongoing organization initiatives

  • Stay well informed of latest systems and technology information related to Liquid' infrastructure

  • Other responsibilities and duties as needed

Experience/Requirements

  • Bachelor's degree in Computer Science, Technical Studies or related field

  • 4-6 years of hands-on System Administration experience

  • Experience supporting and deploying primarily MacOS and Windows

  • Solid working knowledge of server hardware, Cisco networking, virtualization and cloud.

  • Experience supporting and deploying G-Suite, Outlook, Microsoft Office, Adobe CC

  • Experience with SAAS and cloud hosting solutions.

  • Proven ability to work independently to accomplish tasks and solve highly complex problems with minimal supervision

  • Strong interpersonal and communication skills; capable of composing process and procedure documentation, documenting complex network and system designs, and training users

  • Patience, a customer friendly approach and ability to work in a team environment amongst all levels of the organization

  • Desire to work in a fast-paced, evolving environment

  • Love of technical challenges and the sense of pride it brings to solve them

  • This is a 24/7 on call as needed role. Night and weekend work is to be expected

Preferred qualifications

  • Solid working knowledge of G-Suite, & Jamf

  • Experience Supporting and Deploying Windows Active Directory

  • Experience with SolarWinds, Jira, VMWare / Hyper-V

  • Cisco Certifications (CCNA / CCNP) / Microsoft Certifications (MCSE)

  • Agency or Professional Services Experience / Background

Liquid Agency.Inc. is an Equal Opportunity Employer. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This description is not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required.


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