Systems Engineer (IT System Administrator I)

Position Title Systems Engineer (IT System Administrator I) Working Location (City, State) Boone, NC Faculty Rank Provide Rank Position Number 065971 Department Information Technology Service - 205400 Description of University

Appalachian State University, in North Carolina's Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.

Position Summary Information

Minimum Qualifications

• Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, or closely related degree from an appropriately accredited institution and one year of experience in operations analysis and design, systems programming, or closely related area
• or a Bachelor's degree from an appropriately accredited institution and two years of experience in operations analysis and design, systems programming or closely related area
• or an Associate's degree in Computer Information Technology, Computer Engineering Technology, or Networking Technology from an appropriately accredited institution and three years of experience in operations analysis and design, systems programming, or closely related area
• or an equivalent combination of education and experience.

License/Certification Required Preferred Qualifications

• 3 or more years of systems administration work

• experience in Higher Education IT services

• Azure certification(s)

• Powershell proficiency

Essential Duties and Responsibilities

This Systems Engineer performs specialized work in supporting information technology equipment and systems for the business, research, and instructional functions of customers. Work involves administering both on-premise and cloud-based solutions. The individual in this position will have expertise with core infrastructure elements and how they interrelate to provide a cohesive computing environment. This Systems Engineer installs/maintains versions of system-level software and associated programs from vendor releases.

They must understand the configuration of the systems software, applications, and resource usage to determine impacts as changes and enhancements are made. Work includes optimizing systems performance, troubleshooting systems problems, and analyzing usage and systems load issues of a highly technical nature. Work may include interaction with customers, technicians, analysts, and specialists to troubleshoot problems related to the use of single and/or multiple information systems. Work may include the creation, installation, and modification of software and hardware, testing, and documentation on various platforms. The Systems Engineer may have responsibility for the final technical decision on major systems problems.

Essential Duties and Responsibilities are:

• systems administration
• systems design and architecture
• scripting
• troubleshooting
• tier 3 technical support

Type of Position Full Time Position Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.00 Work Schedule/Hours M-F; flexible hours with hybrid work schedule/arrangements available Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff No Suggested Salary Range $77,732 - $80,168 Physical Demands of Position

Sedentary work; typing and repetitive motion required

Posting Details Information

Posting Date 02/20/2024 Closing Date Open Until Filled Yes Evaluation of Applications Begins 03/11/2024 Proposed Date of Hire 04/01/2024 Special Instructions to Applicants

Please attach the required documents:

Cover Letter

Resume

List a minimum of 3 professional references in the application

Search Chair Name Mike Childers Search Chair Email childersmw@appstate.edu Quick Link https://appstate.peopleadmin.com/postings/44701 Posting Number 201501374P