Systems Engineer, Infrastructure II

This is a full-time position.

Must be able to work one of the following schedules: Monday

• Friday, 2:00 PM - 11:00 PM (ET) or Friday

• Monday, 7:00 AM - 6:00 PM (ET)

Accepting applicants in the following states: CT, FL, GA, MA, MN, NC, NE, NH, NJ, OH, RI, SC, UT

Remote employees must have a reliable internet connection and must work in an environment free of noise and distraction.

The Infrastructure Engineer II is responsible for performing complex technical design and implementation of network infrastructure (switches, firewalls, routers, etc.)

Technical Duties and Responsibilities

• Design, implement and support of the customer network infrastructure.

• Participate in the design, setup and configuration of complex L2/L3 switch infrastructure.

• Provide 2nd and 3rd level support for the entire LAN (Local Area Network)

• Contribute to the ongoing development of network and security standards while adhering to best practices and procedures.

• Troubleshoot escalated tickets by the installation support team.

• Maintain, create and update all network documentation and topology diagrams.

• Configure and support multiple datacenters consisting of a Cisco Nexus LAN (L2/L3), ASR/ISR WAN, ASA firewalls, Cisco UCS Fabric Interconnects, Palo Alto firewalls, Cisco Wireless LAN Controllers and other miscellaneous network appliances.

• Leverage multiple network monitoring tools to analyze network traffic patterns to proactively identify performance issues and account for capacity planning.

• Work with multiple vendors routinely for support, procurement of new hardware, feature enhancement and design strategy when required.

• Responsible for managing, monitoring and maintaining a L3 private IP MPLS carrier network via BGP peering as well as a sophisticated private BGP WAN topology. Full ownership of all WAN CE routers, configurations, QoS policies and ensuring stability of the network 24/7.

• Support ISP Internet connectivity for our customer from multiple carriers

• Onsite work at client locations will be required as needed.

• Other duties as assigned.

Essential Duties and Responsibilities

• On a project basis, may be required to work in maintenance windows outside of normal business hours.

• When requested, attends IT meetings and scheduled teleconferences.

• Prioritize project issues according to contracted SLA

• Escalate project issues that cannot be completed within agreed service levels

• Responsible for entering time and expenses in ServiceNow as it occurs

• Work through project tickets and phases in ServiceNow as assigned by PM

• Enter all work as service or project tickets into ServiceNow

• Document internal processes and procedures related to duties and responsibilities

Competencies, Skills, and Qualifications

• BS Degree in the field of Computer Science or at least 5 years equivalent work experience with certification.

• CCNP, MCSE and other industry recognized IT certifications

• In-depth knowledge of network technologies such as VLAN, STP, LACP, MPLS, L2VPN, Routing protocols (RIP, EIGRP, BGP, and OSPF), DNS, Proxy, etc.

• Proven capability to handle network hardware such as Cisco routers, ethernet switches and load balancers, firewalls, Cisco wireless devices, DNS/DHCP (DDI), etc.

• Experienced with network monitoring tools

• Engineer must possess strong technical, analytical, troubleshooting skills and recommend next appropriate actions.

• Demonstrated Data Center/Sever room build out experience (power, network, cooling, etc.)

• Engineer must be able to work in a fast-pace, changing environment where they need to work on numerous projects at once.

• A team player with strong customer-oriented attitude, interpersonal skills and works well in a multicultural workplace

• Self-discipline, self-starter, professional, who can successfully bring projects to closure with minimum direction, guidance, and oversight

• Excellent time management skills that support a balance of strategic and tactical activities

• Display the professional qualities expected in the IT group and adopt a disciplined approach to problem solving

• Able to be on standby and perform downtime work during weekends and off-hours

BCS365 is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status.

Please Note: BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.