Under direction of the End User Computing Manager, this position is responsible for performing the responsibilities of the EUC Team to ensure the bank's technology solutions are designed, implemented and supported within service level agreements. Provide support for the bank's various end user computing technologies while ensuring system availability and stability. Implement server and workstation systems, processes, and new technologies as approved. Clearly communicates information with fellow colleagues and management to increase overall staff knowledge and provide excellent customer service. Creates documentation of new and existing systems.
KEY RESULT AREAS
Systems Health Monitoring
Cross-training and mentoring
Design and Planning of Technologies
Research and Development
New Project Initiatives
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. 24x7 availability for critical system issues.
Research new technologies, understand their viability within the EUC infrastructure, and recommend future projects to management related to those technologies. Utilize research findings to suggest improvements on new and existing systems based on the new technologies.
Perform lifecycle management, ongoing performance tuning, hardware/software upgrades, and resource optimization as required.
Research, recommend and implement innovative, and where possible automated approaches, for processes and system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
Act as project manager and/or provide expert consultation on complex projects, being considered a top-level subject matter expert on technologies, who relies on experience and expert judgment to accomplish project goals.
Administers EUC platforms at all bank locations (including production applications, virtualization, builds, high availability, Disaster Recovery, security administration, patch management, alert notifications, operational support and backup/recovery).
Test and implement software update requests across all business line systems, to ensure functionality is maintained and/or improved.
Proactive research on new features and capabilities of existing and/or potential technologies for use in delivering end user capabilities.
Develop and maintain installation and configuration procedures which may include: system diagrams, system overviews, knowledgebase entries, service level agreements, maintenance windows, and support contact information.
Coordinate, collaborate and communicate frequently with IT 3rd party service providers.
Perform reporting and project management duties in accordance of ABC's Project Management methodology and Change Control standards, which includes: time reporting, resource planning, requests for change, daily operation call updates, and other project management deliverables. Provide timely and accurate status updates to management.
Equal Opportunity Employer
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282