Systems Engineer II - Client Computing - Mac

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Overall Purpose

The Systems Engineer II in the Client Computing space is responsible for designing, implementing, and maintaining efficient and reliable systems infrastructure specializing in Mac support with additional experience in Windows and Mobile platforms. This role involves collaborating with cross-functional teams to ensure seamless integration and optimal performance of client computing systems. The Systems Engineer will leverage their expertise to troubleshoot complex issues, drive innovation, and implement best practices to enhance the overall efficiency and productivity of end-user computing experiences across Mac and Windows platforms. This position plays a pivotal role in ensuring the seamless integration, functionality, and security of Mac infrastructure, thereby empowering users to maximize productivity and efficiency while adhering to industry best practices and organizational objectives.

Essential Functions

• Manages and maintains Mac-based systems, including but not limited to macOS, Mac hardware, and associated software applications ensuring optimal performance, reliability, security with User Experience at the forefront.

• Provides advanced technical support to end-users experiencing Mac related issues, including troubleshooting hardware and software problems.

• Works with senior leaders, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.

• Reviews existing integration capabilities, automation options, and proposed solution designs for feasibility, cost, and functionality in coordination with internal departments.

• Proactively identifies opportunities for enhancing Mac system performance, efficiency, and user experience through the evaluation of emerging technologies, software updates, and system optimizations.

• Performs installation, configuration, testing, and maintenance of operating systems, software, and systems management tools.

• Conducts research on software and system products to justify recommendations and to support purchasing efforts.

• Assesses the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.

• Ensures compatibility and interoperability of in-house computing systems.

• Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems.

• Collaborates to create configuration designs for implementations of various business needs for the End user compute environment.

• Monitors and tests system performance; prepare and deliver system performance statistics and reports.

• Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

• The above job description is a summary of job responsibilities and is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform tasks and other duties as assigned by their manager.

Minimum Qualifications

• High school diploma or GED.

• A minimum of 5 years' experience in system administration, system engineering, computer programming or related work experience is required with a focus on supporting Mac-based environments in enterprise or corporate settings.

• Expertise in macOS and Apple ecosystem technologies, including macOS deployment, configuration management, and Apple device management solutions such as Jamf and MDM.

• Experience managing devices in Apple Business Manager with automated device provisioning.

• Strong proficiency in scripting languages such as Bash, Python, PowerShell, or Pearl for automation and system management tasks.

• Advanced experience with systems planning, security principles, and general software management and hardware best practices.

• Proven ability to communicate across all levels of the organization is necessary; must be able to clearly articulate technical ideas to a non-technical audience both verbally and in writing (communicate ideas in both technical and user-friendly language).

• Highly self-motivated and directed, with keen attention to detail. Able to prioritize and execute tasks in a high-pressure environment as part of a team as well as individually.

• Advanced knowledge and experience in wide range of technologies, such as, MS Windows, Apple OS, Intune, JAMF, Active Directory, User and Group Management.

• Experience with collaboration tools such as WebEx, Zoom, MS Teams

• Proven analytical and creative problem-solving abilities, including, identifying complex problems, reviewing information, and evaluating options to resolve issues is essential.

• Advanced proficiency with Microsoft office cloud suite (O365), including skills with Word, Excel, PowerPoint, and Outlook are necessary. Ability to prepare communications, reports, proposals, and presentations using graphs, pivot tables, charts, and other tools.

• Excellent communication, interpersonal and customer service skills, including attentive and active listening to identify and address customer needs. Customer service skills including the ability to manage and respond to different customer situations while maintaining a positive and friendly attitude is essential.

• Candidates must independently possess the eligibility to work in the United States as the date of hire.

• Background and drug screen.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

• Certifications such as Apple Certified Support Professional or Jamf Certified Administrator

• Certifications such as Microsoft AZURE, O365 Enterprise, Teams, Powershell, SCCM, Intune, Apple JAMF Certified Associate are strongly preferred or equivalent experience in using/ supporting the tools.

• Microsoft 365 Mobility and Security Certification or related experience

• Proven track record of creating and delivering a strategic roadmap for Mac devices and/or mobile use for the enterprise.

The pay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $90,000 - $105,000.

New York, NY/ San Francisco, CA in USD per year is: $105,000 - $120,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage

- Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

• 401(k) Retirement Plan

- Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

• Paid Time Off

• Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

• 12 weeks of Paid Parental Leave

• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.