Getinge Group Streetsboro , OH 44241
Posted 3 weeks ago
At Getinge we have the passion to perform
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to improve clinical results and optimize workflows. Every day we collaborate to make a true difference for our customers - and to save more lives.
Are you looking for an inspiring career? You just found it.
Responsibilities
Provide technical support related to Talis Clinical's software and hardware solutions in a professional and courteous manner; effectively communicate with Clinicians and Clinical Engineering to facilitate resolutions of their needs
Document software defects and customer problems, using CRM and MS Team Foundation Server, and report defects to software developers
Takes Customer calls during the day with support and participates in On-call Schedule.
Ensure Talis products meet the established standards of quality including reliability, usability, and performance.
Execute Test Cases and log bugs in Microsoft Team Foundation Server.
Track and report against established QA metrics.
Test system modifications to prepare for implementation.
Monitor bug resolution efforts and track successes.
Support holistic testing efforts for multiple projects and software releases, including integration, system, regression, performance, and user acceptance testing.
Complete training program covering:
SystemHealth Policies & Procedures.
Customer Support, FAQs, Top issues/How to.
Product Training for Clinical and Technical Products.
System Topology, Device Connectivity, Integration & Interfaces, Database Tasks
Technical Implementation Tasks, and End User Training
QA Testing for Clinical and Technical Products.
On call coverage as assigned, weekends and overnight.
Other duties as assigned
Preferred Experience
1-3 years internship, co-op, project, or work experience
Strong computer, application, and network troubleshooting skills
Strong communication and interpersonal skills; ability to respond effectively to all levels of end users
Experience in diagnosing and resolving problems to completion
Experience in a health care environment a plus
Knowledge of operating room medical devices, procedures, and workflow a plus
Other Requirements
Required Attributes
Education: Bachelor's Degree in Biomedical Engineering, Computer Engineering, or Computer Science
About us
Talis Clinical, LLC (a Getinge AB Company) provides health technology solutions supporting clinicians on their continuous journey to improve patient outcomes. The team at Talis is committed to developing technologies that support enhanced clinical quality, while providing an intuitive, productive user experience. We are a fast-paced organization with a culture oriented toward higher purpose outcomes and principles. This will be the most meaningful work you can do.
Getinge is on an exciting transformation journey constantly looking for new ways to innovate together with our customers to meet the healthcare challenges of the future. Our passionate people hold our brand promise 'Passion for Life' close to heart.
If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application and resume. We hope you will join us on our journey to become the world's most respected and trusted MedTec company.
Benefits at Getinge:
At Getinge, we offer a comprehensive benefits package, which includes:
Health, Dental, and Vision insurance benefits
401k plan with company match
Paid Time Off
Wellness initiative & Health Assistance Resources
Life Insurance
Short and Long Term Disability Benefits
Health and Dependent Care Flexible Spending Accounts
Commuter Benefits
Parental and Caregiver Leave
Tuition Reimbursement
Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.
Getinge Group