Systems Engineer I

Paychex Rochester , NY 14618

Posted 2 weeks ago


A position under moderate supervision responsible for troubleshooting, installing, configuring, and maintaining server hardware, operating systems, and applications in support of business requirements. Performs application and systems upgrades. Provides technical support during critical and non-critical business hours. Proactively identifies and automates the resolution to availability and performance failures throughout the environment. Creates and maintains technical reference documentation to be used in support and training of Information Technology (IT) personnel.This position will expose the candidate to all server based operating systems (Linux, Windows) at Paychex and will require the development of skills to support, administer, and engineer cross-platform OS solutions. The candidate will be exposed to Continuous Delivery concepts such as Version Control, Continuous Integration, Testing (smoke, sanity, regression), Automation, and Orchestration as a means to deliver and support IT systems at Paychex. Technologies like Git, Artifactory, ServerSpec, Puppet, Ansible, and many more are the means to achieve our organizations 'as code' goals and objectives. Scripting (Bash, Powershell), and non-scripting (Ruby, Python, Go) languages are leveraged to extend features/functionality within our current toolsets and further our self-service, automation, and orchestration capabilities and services. The candidate will leverage the latest technologies from Cisco, Dell/EMC, Docker, Google, Microsoft, Red Hat, VMware, and many Open Source projects in our IT environment that are critical to delivering Paychex's IT infrastructure services. The candidate will be integrated into DevOps teams (Delivery Teams) with Software Developers and Testers, Build and Release Engineers, Solution Leads, Scrum Masters, and many more, responsible for delivering new products, features/functionality, and remediating defects for Paychex's Software as a Service (SaaS) solutions.

  • Provides technical support during critical and non-critical business hours on server hardware, operating systems, and software. Is proactive and reactive for problem alerting, analysis, resolution, and follow-up to ensure platform stability.

  • Deploys and configures mostly simple and occasionally moderately complex server operating systems and applications (Corporate and Third-Party) in physical, virtual, and containerized compute environments to corporate and vendor standards.

  • Performs moderately complex application and storage system upgrades (hardware/software) as well as periodic health checks in accordance with established corporate policies and procedures.

  • Creates and maintains technical reference documentation to be used in support and training of Information Technology (IT) personnel.

  • Proactively identifies and automates the resolution to availability and performance failures throughout the environment.

  • Proactively identifies work requests that can be downshifted to Operations staff or automated via software automation and orchestration tools. Ensures that all working knowledge sets are properly documented and communicated.

  • Supports cross-functional project teams to help deliver solutions as required.

  • Participates in the creation of corporate standards, best practices, and roadmaps for IT systems and technologies.

  • Participates in the creation of designs for corporate IT systems.


  • Associate's Degree in Computer related discipline and/or an IT certification in an applicable field.
  • 4 years of experience in Systems administration, middleware administration, or software development role. Applicant should have experience in IT systems administration and process management.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Systems Engineer I

Ortho-Clinical Diagnostics

Posted 2 months ago

VIEW JOBS 3/1/2019 12:00:00 AM 2019-05-30T00:00 The Career Potential Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That's something we can all take pride in as we take this journey together. Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It's who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work. Summary: Contribute to investigations which systematically identify, rule in, and rule out failure modes to establish root cause, for medical device hardware and software. At the direction of a senior Engineer or Scientist, collaborate in a team environment to conduct and document experiments, and to identify and aid in developing potential solutions and corrective actions. Responsibilities: * Assess failure modes of software and/or hardware issues reported by customers and internal stakeholders. Perform deep dive into the product issues to understand nature of the problem. * Conduct experiments to determine root cause as part of a team to support longer-term investigations. * Triage incoming software and hardware-related investigations or inquiries to provide assistance, request additional information or reroute investigation to appropriate individuals. * Work with cross-functional representatives in quality, customer support, lifecycle management team and our development partners, to define deviation from intended performance. * Collect and analyze data from instruments and databases. * Propose corrective actions for implementation to fix product issues. * Document and maintain investigation records and findings. * Communicate investigative findings to the Customer Service Organization in a way that enables broad dissemination and actionable use of technical knowledge. * Complete Quality System records in conjunction with basic investigations * Operate equipment in a biohazard lab environment * Communicate with an international community of technical support staff * Seek technical information and engender collaboration from development partners, outside Ortho and outside the US * Learn the operating principles and detailed engineering features of complex electro/mechanical/software systems. * Occasional travel * Occasional OT Qualifications: * BS required. Engineering or related scientific discipline. Mechanical / Electrical / Computer or Software Engineering degree preferred. * Experience with designing or troubleshooting electro-mechanical systems preferred. * Keen interest in diving deep into complex product issues and learning different technologies is a must. * Experience with SQL Server, VB, C++, scripting languages and/or MATLAB is a plus. * 2 years+ preferred * 10%, Domestic and International For this position we will not sponsor applicants for work visas. Equal Opportunity Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at Supplemental Poster Pay Transfer Notice Ortho-Clinical Diagnostics Rochester NY

Systems Engineer I