Systems Engineer I

At IWCO, we spend our days in the relentless pursuit of better ideas, better creativity and better performance across all direct response marketing channels. It's about being impactful, disciplined and measurable, while enjoying the process, being a part of a supportive team and having some fun along the way.

IWCO cares and plays an active role in our communities. We also work closely with industry partners, like the U.S. Postal Service, paper suppliers, technology innovators and execution partners to drive added value for our clients, push creativity, decrease costs and to drive better performance.

If you're thinking of a new career, every day at IWCO we're about doing the same thing for our employees as we do for our clients: Making Better HappenSM. We care about results. And we care about each other. We all strive to be better today than we were yesterday. We offer a competitive compensation and benefits package and on-site wellness programs - not to mention the opportunity to work with the most talented people in marketing who'll challenge you and help you become better every day.

Overall Summary:

The Systems Engineer I manages and supports daily operations for IWCO's enterprise class infrastructure.

Primary Duties/Responsibilities:

• Manage and monitor all IT infrastructure systems.

• Install, configure, test, and maintain operating systems, application software and system management tools.

• Administration and optimization of hosts and servers; ensure high degree of availability and appropriate resource management.

• Identify potential system issues; implement solutions proactively.

• Implement and maintain IWCO's strategies for backup, security, compliance, and redundancy.

• Conduct root-cause analysis of service interruptions; establish preventive measures.

• Standardize and automate processes using scripting technology.

• Develop and maintain documentation for supported applications, processes, and training material to internal employees and IT staff.

• Act as technical escalation point for System Administrators.

• Liaise with vendors and other IT personnel for problem resolution.

• Perform other (or other related) duties as applicable or assigned.

Required Skills/Abilities/Competencies:

• Strong experience with Microsoft Windows, macOS, or Linux Server.

• Understanding of VMWare Architecture & Maintenance.

• Basic understanding of cloud architecture (Azure / O365 / AWS).

• Ability to maintain and troubleshoot complex Active Directory and Group Policy Objects.

• Troubleshooting proficiency.

• Excellent verbal and written communication skills; strong mentoring skills.

• Collaborative and team oriented.

• Efficiently manage multiple tasks and projects.

• Demonstrated analytical and problem-solving abilities.

• Highly self-motivated; takes initiative.

• Detail-oriented.

Education and Experience:

• Bachelor's Degree in MIS, related degree, or equivalent work experience.

• Professional IT certifications a plus.

• Minimum 3 years of experience in Information Technology with demonstrated success.

• Administrative experience with Windows Server 2016, 2019 and 2022.

• Experience desired in at least three of the following technologies: Cisco ASA Firewall, Cisco Networking Gear, Citrix NetScaler, Citrix ShareFile, Citrix XenApp, Citrix XenDesktop, CommVault, CrowdStrike (other AV), Dell/EMC SAN, Encryption Management (PKI & Windows CA), Fiber Channel Networking, Zscaler, MDM Solutions (JAMF, Intune, etc.), Microsoft Exchange, Microsoft Network Operating System, Microsoft SCCM, Microsoft SharePoint, Microsoft Teams, Microsoft SQL, PowerShell scripting, VDI, VoIP Phone Systems.

Physical Requirements:

• Ability to work 8 hours consecutively.

• Prolonged periods of sitting at a desk and working on a computer.

• Ability to provide after-hours support as required.

• Ability to pass a pre-hire background check and drug screen

IWCO is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. IWCO is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our HR Department.

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