Systems Engineer

TITLE: Systems Engineer

FLSA STATUS: Exempt (salaried)

DEPARTMENT: Information Technology

REPORTS TO: Assistant Director of Infrastructure Services

JOB STATUS: Full-Time

DATE AVAILABLE: Immediate Opening

PRIMARY PURPOSE/ POSITION SUMMARY:

Reporting to the Assistant Director of Infrastructure Services, the Systems Engineer will provide support in the design, implementation, installation, administration, maintenance, backup, and security of campus systems including, but not limited to, data centers, physical and virtual servers, storage, Microsoft Active Directory, cloud hosting services, and server-based software.

In collaboration with the Assistant Director, the Director of Technology Infrastructure and Support, and other stakeholders, the systems engineer will also investigate, recommend, and implement new technologies as they relate to the development of campus systems.

This position will require occasional off-hours work during scheduled maintenance windows or resolution of service disruption.

EXPECTATIONS FOR ALL DOMINICAN EMPLOYEES:

To support the University's mission of preparing students to pursue truth, to give compassionate service, and to participate in the creation of a more just and humane world.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Research, design, install, and configure systems solutions

• Engineer server, storage, and other shared infrastructure services for delivering mission critical technology services.

• Coordinate migration of servers and services from on-premise to cloud-based environments.

• Rackmount and connect physical servers, storage, or other systems hardware.

• Play a key role in server application installation and lifecycle management.

• Assist in the creation and administration of Azure Enterprise applications such as single sign-on for hosted applications.

• Manage and maintain the University's systems infrastructure

• Manage and maintain the University's server and storage virtualization environment.

• Manage installation of operating system and application updates on servers

• Manage the execution of the backup program, monitor backup progress, restore files or folders, and machines.

• Manage and install digital certificates on various systems, services, and servers.

• Accurately maintain inventory of physical and virtual servers.

• Arrange and track service calls for systems hardware issues, identify and order replacement parts, and manage emergency repairs.

• Manage local AD synchronization to Azure AD

• Collaborate with various stakeholders to ensure effective and secure management, maintenance, automation, and integration of AD with other technology services and applications.

• Play a key role in Information Security and Cybersecurity:

• Participate in DU-IT's vulnerability management program.

• Review, recommend and implement Microsoft 365 and Exchange Online security and mail flow policies.

• Act as an escalation point to assist in investigating and securing compromised user accounts.

• Participate in disaster recovery, and business continuity planning.

• Participate in the support of endpoint security and management

• Participate in the development, management, and deployment of endpoint images in collaboration with endpoint engineers.

• Facilitate management and deployment of keys and licenses for software.

• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor's degree from an accredited institution required.

• At least one year of end-user support experience.

• At least three years of systems administration and data center operations experience.

• Thorough understanding of operating systems, information security, and networking concepts.

• Strong knowledge of on-premise or cloud-based virtualization of servers and storage

• Proficient in the use of systems management tools (e.g. Hyper-V Manager, SCCM, Windows/Azure Active Directory, Microsoft 365 Admin Center, Exchange, Group Policy Manager, SQL Server, PowerShell, Veeam Backup and Replication)

• Knowledge of common business collaboration tools, database, IT service management, and office productivity software.

• Demonstrated ability to solve problems methodically and quickly including the ability to clearly and precisely present problems, alternative solutions, and the impact of solutions on client activities.

• Ability to communicate and work effectively with stakeholders in all areas of the university.

• Demonstrated ability to work both independently and as part of a team.

Preferred Qualifications:

• Experience in higher education environment strongly preferred.

• Applicable technical certifications (e.g. Microsoft, CompTIA Server+/Security+, etc) preferred.

DOMINICAN UNIVERSITY

Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago. Dominican University is accredited by the Higher Learning Commission as a baccalaureate, master's, and doctoral degree-granting institution. It is highly regarded for its academic rigor and thoughtful accompaniment of students, its intentional affordability and values-based, relationship-centered learning environment. Dominican currently enrolls over 3,300 students, which includes 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of our undergraduate students identify as Latinx, 5% are Black or African American, and 3% are Asian. Under-represented minority students, make up 77% of the DU undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some type of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families' level of income; and 58% are eligible for low-income MAP grants from the State of Illinois. Recognized since 2011 as a Hispanic-Serving Institution (HSI), a federal designation of the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups.

To Apply

Apply online at http://www.dom.edu/jobs. Applicants will be asked to submit a cover letter and resume with a list of 3 references.

A background screening is required.

EEO Statement

Dominican University is proud to be an equal opportunity employer and is dedicated to the goal of building an equity-centered faculty and staff committed to teaching, working, and learning in a multicultural environment. Dominican University believes that justice, equity, and inclusion are critical to our growth and development and seek to recruit, develop, and retain from a diverse pool of applicants who bring varied experiences, perspectives, and backgrounds.

If you need accommodations due to a disability, you may contact us at hr@dom.edu for assistance.