Systems Engineer, Commercial (Ms)

C Spire Wireless Ridgeland , MS 39157

Posted 4 months ago

Overview

The Commercial Systems Engineer position is responsible for engineering, consulting, and support related to the products and services that are offered through our Resale and Managed & Cloud Services portfolio. The position performs consulting and engineering services to ensure that our customer's technology systems function efficiently and securely to meet their information technology needs. They must be hardworking, honest, possess a love of technology, and desire to be part of a great team. They must have the ability to manage themselves, work with customers, and handle multiple projects.

Responsibilities

  • Design, install, configure, maintain, and upgrade products within area(s) of expertise.

  • Serve as the primary support and maintenance resource for customers.

  • Participate in requirements gathering

  • Interact with sales and support staff for client pre-sales, planning, maintenance, training and support activities

  • Prepare proposals and statements of work (SOW) for projects

  • Prepare bill of materials (BOMs) for hardware and software quotes

  • Manage project scope, change orders, and customer expectations

  • Build customer relationships and maintain customer satisfaction

  • Manage daily work schedule

  • Participate in training activities within area(s) of expertise

  • Enter time daily in time management system

Qualifications

  • Associate's degree in Computer Science or equivalent work experience in a technical consulting role (Required)

  • Proven track record of success in information technology implementation, support and account management (Preferred)

  • Strong prospecting and networking skills

  • Ability to accurately forecast and maintain required levels of pipeline activity

  • Ability to generate senior level revenue goals

  • Clear thinking and creative, issue management, prioritization and pragmatic approach to problem solving

  • Excellent technical documentation skills

  • Versed in use of project management tools and methodologies

  • Ability to manage multiple projects at one time

  • Superior customer service skills and the ability interact at all levels

Preferred Education, Experience, and Certifications

  • Meraki, VMWare, Microsoft, and/or Citrix Certifications

  • A+, Network+ Certifications

  • MCP, MCITP, MCSA, MCSA Certifications

  • Networking/switching hardware

  • Windows 7, Windows 8, Windows 10

  • Server 2008, Server 2012, Server 2016

  • Active Directory

  • Microsoft Office Suite

  • Terminal ServersCitrix XenApp, Citrix XenDesktop

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Systems Engineer, Commercial (Ms)

C Spire Wireless