Systems Consultant - Data Integration Admin

Massmutual Financial Group Harrisburg , PA 17101

Posted 2 months ago

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

Description

The Enterprise Tools and Services team is responsible for ensuring that our Data Integration platforms are available for service and can support the demands placed upon it from applications across the MassMutual Enterprise. The ideal candidate must be skilled at working with Informatica suite of products including IICS, PowerCenter, PowerExchange, MDM, IDQ, and TDM. They should be able to manage multiple priorities, projects, incidents and requests by directing the team resources as needed to achieve results and customer satisfaction while maintaining SLA response and resolution metrics. They should also be familiar with MS PowerPoint and Excel for reports and presentations to leaders. They should also have familiarity with the supporting infrastructure which hosts the platform (AIX, Linux, HP-UX, Solaris, Windows and Cloud-AWS and Azure). Knowledge of integrations such as and ServiceNow, OpsBridge and xMatters are a plus.

RESPONSIBILITIES

  • Handle ad hoc requests and escalated support issues

  • Troubleshoot issues with any components of the infrastructure and resolve using SOP and KDB

  • Perform daily health check of all environments

  • Provide support for projects involving data transmissions

  • Execute and monitor system utilities

  • Evaluate patches and fixes as needed for potential implementation

  • Perform upgrades of the products following corporate governance and project processes

  • Continuously evaluate all data integration infrastructure components to ensure system resiliency and health

  • Help users develop and/or enhance data translations for meaningful application results/metrics

  • Identify opportunities to automate repetitive processes increasing efficiency

  • Orchestrate cross infrastructure team work groups to resolve or enhance system performance, incidents and maintenance

  • Educate the team and applications teams on new updates

  • Communicate and collaborate with other application support teams' technical resources and stakeholders regarding status, technical issues and creative solutions

  • Monitor system usage for compliance

  • Administer, monitor and maintain system security

  • Build client trust and respect, establish client relationships, and develop rapport with client

  • Participate and engage in all team meetings

  • Document best practices and operational procedures

  • Provide support for disaster recovery exercise annually

  • Facilitate continuous improvement within the environment

  • Review the platform for cost savings

BASIC QUALIFICATIONS

  • 10 years of data integration administration experience using Informatica suite of products

  • Strong experience in a large enterprise setting leading sizing, capacity assessment, performance tuning, cloud integration and technology debt management of Informatica product set

  • Bachelor's Degree in Computer Engineering, Computer Science, Engineering, Information Technology, Technology

  • Ability to own and drive to resolution of issues

  • Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, Slack, face-to-face)

  • Ability to work in a collaborative environment and on multiple assignments at once

  • Experience functioning & executing work in a fast-paced iterative environment such as Agile

  • Demonstrated initiative to recommend process improvements and demonstrated creative thinking

  • Demonstrated self-motivation and the ability to grasp concepts quickly

  • Demonstrated sharp, analytical, problem solving, and decision-making skills

  • Ability to guide / mentor other administrators and troubleshoot issues

PREFERRED QUALIFICATIONS

  • Experience integrating Mainframe, DB2, Sybase, Vertica, Teradata and PostGreSQL data sources

  • Experience with Cloud technologies and using Data Integration products in the cloud

  • Experience in Insurance and/or financial services industry

  • Experience using JIRA Service Desk and Confluence

  • Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Data Integration

Why Join Us.

We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

Recognized as a 2020 World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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Systems Consultant - Data Integration Admin

Massmutual Financial Group