Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
The Enterprise Tools and Services team is responsible for ensuring that our Data Integration platforms are available for service and can support the demands placed upon it from applications across the MassMutual Enterprise. The ideal candidate must be skilled at working with Informatica suite of products including IICS, PowerCenter, PowerExchange, MDM, IDQ, and TDM. They should be able to manage multiple priorities, projects, incidents and requests by directing the team resources as needed to achieve results and customer satisfaction while maintaining SLA response and resolution metrics. They should also be familiar with MS PowerPoint and Excel for reports and presentations to leaders. They should also have familiarity with the supporting infrastructure which hosts the platform (AIX, Linux, HP-UX, Solaris, Windows and Cloud-AWS and Azure). Knowledge of integrations such as and ServiceNow, OpsBridge and xMatters are a plus.
Handle ad hoc requests and escalated support issues
Troubleshoot issues with any components of the infrastructure and resolve using SOP and KDB
Perform daily health check of all environments
Provide support for projects involving data transmissions
Execute and monitor system utilities
Evaluate patches and fixes as needed for potential implementation
Perform upgrades of the products following corporate governance and project processes
Continuously evaluate all data integration infrastructure components to ensure system resiliency and health
Help users develop and/or enhance data translations for meaningful application results/metrics
Identify opportunities to automate repetitive processes increasing efficiency
Orchestrate cross infrastructure team work groups to resolve or enhance system performance, incidents and maintenance
Educate the team and applications teams on new updates
Communicate and collaborate with other application support teams' technical resources and stakeholders regarding status, technical issues and creative solutions
Monitor system usage for compliance
Administer, monitor and maintain system security
Build client trust and respect, establish client relationships, and develop rapport with client
Participate and engage in all team meetings
Document best practices and operational procedures
Provide support for disaster recovery exercise annually
Facilitate continuous improvement within the environment
Review the platform for cost savings
10 years of data integration administration experience using Informatica suite of products
Strong experience in a large enterprise setting leading sizing, capacity assessment, performance tuning, cloud integration and technology debt management of Informatica product set
Bachelor's Degree in Computer Engineering, Computer Science, Engineering, Information Technology, Technology
Ability to own and drive to resolution of issues
Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, Slack, face-to-face)
Ability to work in a collaborative environment and on multiple assignments at once
Experience functioning & executing work in a fast-paced iterative environment such as Agile
Demonstrated initiative to recommend process improvements and demonstrated creative thinking
Demonstrated self-motivation and the ability to grasp concepts quickly
Demonstrated sharp, analytical, problem solving, and decision-making skills
Ability to guide / mentor other administrators and troubleshoot issues
Experience integrating Mainframe, DB2, Sybase, Vertica, Teradata and PostGreSQL data sources
Experience with Cloud technologies and using Data Integration products in the cloud
Experience in Insurance and/or financial services industry
Experience using JIRA Service Desk and Confluence
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Data Integration
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
Recognized as a 2020 World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
Massmutual Financial Group