Systems Coach - Chicago, IL
Requisition Id: 58683
Business Unit: Brokerage
Chicago, IL, US, 60601
Logistics done differently.
At XPO Logistics, we believe that continuous training creates engaged and successful employees. As the Systems Coach, you will partner with branch leaders and IT to develop and design training programs on both an individual and group basis. If you're ready to build a career you can be proud ofwe have an opportunity for you at XPO.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.
What you'll do on a typical day:
Act as a product/systems champion across the business for the Brokerage division; advocate for new functionality and system awareness in the branch and during training sessions
Work with team leads to define resource requirements, coordinate assignments and resources, and provide quality reviews; design, prepare, and maintain training and course materials utilizing new and innovative techniques
Share feedback on the system with appropriate resources, whether it is from the end-user's perspective or in partnership with IT
Coordinate new and changed processes within the department to ensure continual competency and effectiveness; schedule training programs and conduct specific training on an individual and group basis
Conduct needs assessments and gap analysis for the development of training programs and cadence of delivery
Develop, review, and revise dynamic and interactive lesson plans, student outlines, media, practical applications, and evaluation material
Conduct quality control and quality assurance review (i.e., survey target audience at multiple points to determine effectiveness)
What you need to succeed at XPO:
At a minimum, you'll need:
It'd be great if you also have:
Bachelor's degree in transportation
Experience working in a TMS format and from an end-user perspective
Experience in systems training
Ability to interview technical experts, understand processes, and convert technical documents into training materials that clearly and effectively communicate roles and responsibilities, and their impact on expected business results
Be part of something big.
XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oral, Toyota and many others. We're the fastest-growing transportation company on the Fortune 500 list and we're just getting started.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Nearest Major Market: Chicago