Systems Business Analyst

Flowserve Wake Forest , NC 27587

Posted 2 months ago

Job Description:

The successful candidate will be the business leader responsible for development and delivery of digital tools for employees, channel partners, and customers across the FCD organization. They will act as the subject matter expert for the systems utilized to store and disseminate information. They will act as the intermediary between Operations and IT teams for improvement requests and evaluation of new software packages. They will establish common processes and methodologies to ensure the effectiveness of system development, utilization, training and reporting. Responsibilities include gathering and refining business requirements, designing the user experience, conducting testing, implementing and communicating solutions, and providing end user support and training.


  • Lead deployment, delivery, and execution of digital tool solutions to meet the needs of FCD strategic initiatives and continuous improvement opportunities

  • Develop process maps and key business requirements areas for FCD workflows

  • Deliver continuous system enhancements, reporting, and analytic capabilities to drive growth and efficiency

  • Manage training documentation and lead structured training plans for the FCD organization on digital tools solutions

  • Actively identify continuous improvement opportunities for digital tools and solution application

  • Act as a subject matter expert for translating Flowserve Information Technology organization capabilities and business process needs into actionable projects

  • Continuously monitor progress and effectiveness of digital platforms and provide regular feedback to management and other internal departments and functions

  • Work closely with management to define and agree on tool effectiveness, updates and improvements as required

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Systems Business Analyst