City Of San Jose, CA San Jose , CA 95111
Posted 3 weeks ago
The San José Police Department is dedicated to providing public safety through community partnerships and 21st Century Policing practices, ensuring equity for all. The Department is committed to treating all of San Jose's diverse community members with dignity, fairness, and respect, while protecting their rights and providing equal protection under the law.The San Jose Police Department requires data and communications resources to be functioning twenty-four hours per day, seven days a week, 365 days per year. The Police Department has the largest network in the City of San Jose. The Police Department includes 21 remote sites. The Local Area Network (LAN) provides technical support to over 1000 desktop computers, 450 Mobile Data computers, and over 80 Application and Data servers. The department's main network is currently using Microsoft Active Directory.
This position, working under the supervision of the Information Systems Analyst in Application team of Systems Development Division and will provide application systems solutions and support users at San Jose Police Department and will be responsible for the following functions:
Continue support of several critical systems including the CAD, RMS/AFR and other applications. This may include the enhancement of these systems.
Provide programming, scripting, coding / technical level support for the RMS/AFR, CAD, and other applications
Perform regular RMS/AFR systems audits
Develop, create and deliver trainings relative to each Unit's needs on the RMS/AFR systems.
Compiles and export the systems' data to include analysis and preparation of reports for management as requested.
User support through phone, email, walk-in and Helpdesk ticketing system.
Follow through issues on CAD, RMS/AFR, and other Department applications with stakeholders and vendors.
Support SaaS applications by collaborating with users and vendors.
Implementation of deployment of new application releases
Development of Police department specific tools and applications tools as appropriate to improve business processes and procedures.
24X7 environment on-call expectation to CAD and RMS/AFR.
In addition to the Citywide SAP skills requirements the following technical skills will be essential:
Microsoft SQL Server
Oracle SQL Plus/SQL Developer
Visual Studios
SharePoint,
Microsoft Teams
Azure
JavaScript
HTML/XML
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Training and Experience
Any combination of training and experience equivalent to successful completion of advanced undergraduate course work from an accredited college or university in computer science, business administration or related field and two (2) years of computer systems applications programming experience.
Background: Submit to a personal background investigation as required by the Police Department.
Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise
Communication Skills
Computer Skills
Decision Making
Problem Solving
Team Work and Interpersonal Skills
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, and a background investigation.
Please describe your computer-related experience such as programming, scripting, coding, technical troubleshooting, application support, or other computer-related duties in CAD and RMS.
Please list the certifications you hold as well as the year received for each.
Please describe your experience working with CAD, RMS, SharePoint, Azure, and SaaS in Windows environment.
Please describe your experience working in a Helpdesk and Application Support environment.
Please describe your experience with Microsoft SQL and Oracle SQL Plus
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.
If you have questions about the duties of this position please contact Rudy Yeung at rudy.yeung@sanjoseca.gov.
If you have questions about the selection or hiring processes, please contact Alexandra Rodriguez at Alexandra.Rodriguez@sanjoseca.gov
City Of San Jose, CA