Systems And Security Operations Engineer

When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations.

Benefits

Current Benefits

Colgate University is proud to offer in-depth, competitive benefits that support the health and wellbeing of our employees and their family. The majority of benefits are effective on the date of hire.

We pride ourselves on the scope and quality of the benefits offered to our employees. We invite candidates to visit our Benefits page to learn more about our generous benefits package, which includes but is not limited to:

Health and Wellness:

Comprehensive medical, dental, vision, behavioral health benefits, disability and life insurance, 403 B Retirement with employer core and matching contributions.

Paid Time Off:

Vacation time (varies based on position classification), sick time, 13.5 holidays including a Winter Recess between Christmas and New Year's and 3 floating holidays.

Paid Family Leave:

After six months of employment, employees become eligible for up to 12 weeks of paid time off up to 67% of salary to a state maximum for bonding with a newborn, adopted or foster child, caring for a family member with a serious health condition or to help after a family member has been deployed to active military duty abroad.

Continuing Education and Professional Development:

Employees and their spouse/domestic partner may take up to 2 courses per semester at Colgate, tuition free with a $20 per course registration fee.

Funding for work related courses to obtain an undergraduate or graduate degree related to your current position.

After 7 years of service in an eligible position an employee's eligible children may be awarded up to half of Colgate's tuition to attend an accredited college, university or trade school of their choice.

Along with a generous benefits package, additional perks unique to Colgate University include but are not limited to free on campus parking, free gym membership with discounts for family members, reduced Seven Oaks Golf Course memberships, University Bookstore discount, free library access, 3 free tickets for any regular season athletic home event, access to Colgate owned Bewkes Center and Glendening Boathouse, free access to all cultural events.

Department Statement

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate's Third Century Plan.

More information can be found at https://www.colgate.edu/about/third-century-plan

The position supports Colgate University's mission by collaborating with the Associate Director of Research and High-Performance Computing to facilitate the maintenance and security of research computing resources offered to faculty, staff, and students. This involves architecting, maintaining, and securing hardware and software. The position is also responsible for providing ongoing support to faculty, staff, and students with their research computing needs which include assisting with installing, configuring, and maintaining research computing software, but mostly excluding code refactoring and debugging.

Accountabilities

The Systems and Security Operations Engineer will:

• Support faculty, staff, and students by installing and maintaining research computing software, troubleshooting managed research computing pipelines, and assisting with data backups and recovery where needed.

• Assist Information Technology Services in adopting research computing best practices and automating research computing pipelines through serverless or server web services.

• Optimize research computing services by improving user experience, usefulness, performance, availability, and resilience.

• Perform other related duties and projects assigned by the Associate Director of Research and High-Performance Computing.

Technical Competencies

Name Server Administration Description

Demonstrated skills sufficient to manage day-to-day maintenance of physical and virtual servers. Demonstrated working knowledge of LAMP stack. Familiarity with Unix, and REHL/CentOS and Ubuntu Linux flavors. Demonstrated ability to install, configure, and backup servers. Ability to troubleshoot and evaluate performance issues with assigned service areas. Familiarity with cloud infrastructure as a service. Familiarity with Docker and/or Singularity. Working knowledge of Bash/Zsh scripting.

Name Customer Service Description

Displays empathy and patience with users of all levels of sophistication. Demonstrated ability to assess user sophistication and communicate (oral and written) with clients in an appropriate level of detail. Demonstrated ability to convey confidence to the user in ITS ability to solve issues.

Name Network Administration and Security Description

Demonstrated ability to manage incidents from start to completion including, but not limited to, event correlation, vulnerability & attack identification/classification, incident reporting, incident containment, and remediation. Demonstrated skills in Linux Iptables and network routing/switching. IPv4 required; IPv6 preferred. Ability to troubleshoot and evaluate network and system performance issues.

Name Programming Description

Demonstrates ability to research, recommend, and implement software solutions. Develops relatively simple applications, and programs based on published API documentation and uses Git as a code repository.

Behavioral Competencies

Name Personal Accountability for Results Description

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Name Effective Communication Description

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Name Problem Solving and Decision Making Description

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Name Change Management Description

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Name Leadership and Teamwork Description

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Name Creativity and Innovation Description

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Name Diversity and Inclusion Description

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Name Sustainability Description

Understands the impact of decision making and personal behavior in achieving the university's commitment to a sustainable and carbon-neutral campus; supports and advances the university's sustainability initiatives; influences others to use sustainable practices.

Requirements

Professional Experience/ Qualifications

• Three or more years of professional experience in Linux/Unix systems administration, operational security, shell scripting, and the Python programming language.

• Demonstrated experience in customer support, problem-solving, and communication skills, with the ability to diffuse challenging situations and remain calm and focused.

• Ability to plan, organize, and prioritize tasks with minimal supervision and have experience working in a higher education setting with diverse staff, faculty, and student populations.

• Knowledgeable of requirements gathering specific to academic research domains and the ability to translate research data analysis needs into practical computing solutions.

• Demonstrated ability in coordinating customer support, planning, reporting on requirements and constraints, and collaborating across information technology teams.

• Ability to work both independently and within a team, be willing to collaborate, share ideas openly, and be comfortable with constant changes in the working environment.

• Demonstrated understanding of, sensitivity to, and respect for the academic, cultural, and social diversity in the Colgate University community.

• Incident response - ability to perform incident handling function from start to completion including, but not limited to, event correlation, vulnerability & attack identification/classification, incident reporting, incident containment, and remediation.

• Linux scripting: working knowledge of Bash/Zsh scripting is required.

• Firewall/Network management: Linux Iptables, Network routing/switching. IPv4 required; IPv6 preferred.

Preferred Qualifications

• Experience with AWS, GCP, and/or Azure Cloud Compute is desired

• Access Management: Active Directory, familiarity with LDAP, and Microsoft AD integration via realm and sssd is preferred, but not required. Familiarity with Grouper is preferred.

• Containerization: Familiarity with Docker and/or Singularity.

• Familiarity with Python and R is preferred.

• Familiarity with web development using Django and Symphony frameworks is preferred.

• SecDevOps mindset is desired.

Education

A Bachelor's degree is required, preferably in computer science or a related field.

A Master's degree in computer science or related field desired, or equivalent professional experience in essential duties and responsibilities.

Certifications Physical Requirements

Ability to occasionally lift up to 50 lbs.

Other Information