GENERAL SUMMARY: Under general direction, formulates and defines system scope and objectives based on user needs. Devises or modifies procedures to solve complex problems considering technology capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be configured or coded. Analyzes and revises existing system logic difficulties and documentation as necessary. Competent to work at the highest technical level of all phases of applications systems analysis activities. Works collaboratively with clinical and business owners to provide IT solutions that meet the needs of the areas involved. Provides mentoring, guidance and training to less experienced analysts.
Participate in all phases of the system development life cycle including development of use cases, workflows, and evaluation of software solutions.
Maintain an understanding of the department tools and technologies available to plan work at a detailed level and meet scheduled timelines.
Mentor and direct the work of IT Analysts and Systems Analysts including adherence to standards and quality assurance review, breaking down complex configuration and/or programming assignments into detailed specifications and providing expert-level assistance in trouble-shooting application configuration/programming issues.
Use expert knowledge of technologies and business processes to provide in depth analysis of application/system and develop solutions to meet business/customer requirements, compare and evaluate options and recommend a course of action.
Write detailed description of users' business needs, program functions and steps required to develop or modify systems with minimal guidance.
Analyze, design, build, code/configure, test, debug, and document all activities to support implementing and maintaining application systems with minimal direction.
Assist in testing all aspects of a solution including correct results, integration, data and system integrity.
Recognize and advise leadership of concerns and/or issues and provide appropriate follow up to identified issues.
Create and maintain technical application documentation including test plans, application architecture diagrams, data flows, use cases and workflows.
Participate in training the end users, providing 24 x 7 customer support and assisting colleagues.
Participate in an on-call rotation to provide off-hours end user support.
Excellent analytical, organizational, and oral and written communication skills
Demonstrated leadership skills with ability to work effectively on and lead cross-functional teams
Ability to develop, document and ensure adherence to technical standards
Ability to understand customer requirements and their impact on technical directions of a solution
Ability to successfully communicate technical information to non-technical audience
Ability to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service
Expert level knowledge of technologies used in this position
Strong understanding of business processes