GENERAL SUMMARY: Under general direction, has duties of instructing, directing, and checking the work of other systems analysis personnel. Formulates and defines system scope and objectives based on user defined needs. Devises or modifies procedures to solve complex problems considering technology capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be configured or coded. Analyzes and revises existing system logic difficulties and documentation as necessary. Has full technical knowledge of all phases of applications systems analysis. Competent to work at the highest technical level of all phases of applications systems analysis activities. Works collaboratively with clinical and business owners to provide IT solutions that meet the needs of the areas involved. Provides mentoring, guidance and training to less experienced analysts.
Demonstrates good business skills and works effectively to build relationships with client departments, management, clinicians and physicians.
Coordinates activities necessary to accomplish the expected outcomes of multiple initiatives as assigned by department manager or department head. May assist in the delegation, coordination and motivation of staff.
Demonstrates proactive, effective communication skills including excellent written, verbal and presentation skills; provides verbal and written status reports, manages meetings and facilitates requirements and problem solving.
Responsible for effective use of project management concepts, tools and process improvement techniques.
Works with customers to define and organize user department system requirements for automating and/or replacing information systems in specific application areas.
Maintain an understanding of the organization and the tools available in order to successfully plan work detail and schedule resources to meet target dates. Coordinates multiple activities, participates in setting priorities and provides direction to others.
Recognize concerns and/or issues and appropriately advises management. Provides and ensures that there is appropriate and effective follow up to all identified concerns/issues.
Identifies, analyzes, designs, develop, test and implements improvements to existing information systems. Investigates, resolves and performs follow-up task on system and related problems.
Mentor and direct the work of IT Analysts and Systems Analysts including adherence to standards and quality assurance review, breaking down complex configuration and/or programming assignments into detailed specifications and providing expert-level assistance in trouble-shooting application configuration/programming issues.
Provides 24 x 7 support. Participate in an on-call rotation to provide off-hours end user support.
Excellent analytical, organizational, and oral and written communication skills.
Demonstrated leadership skills with ability to work effectively on and lead cross-functional teams.
Ability to develop, document and ensure adherence to technical standards.
Ability to understand customer requirements and their impact on technical directions of a solution.
Ability to successfully communicate technical information to non-technical audience.
Ability to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service.
Expert level knowledge of technologies used in this position.
Strong understanding of business processes.
Previous Clinical Communications Experience required
Nurse Call knowledge/ experience preferred
Secure Texting knowledge/experience preferred
Strong communication skillset and ability to work with multiple vendors and application teams