Systems Analyst II ST Business Intelligence And Data Services, Customer Profile Data - Seattle, WA

Starbucks Seattle , WA 98113

Posted 3 months ago

Job Summary and Mission

Join our nimble and collaborative team to unlock Customer Profile Master data in accordance with privacy and data regulations to enable the next generation of data driven insights, products and experiences. This role contributes to Starbucks success by delivering and supporting technology solutions for customer profile data critical to Starbucks. As a systems analyst II in Business Intelligence and Data Services, Customer Profile Data you will be responsible for maintaining and enriching Starbucks customer profile data within the Starbucks enterprise and to external vendors. This role requires experience in requirements analysis, solution design, and process improvement coupled with the ability to collaborate effectively across various Starbucks Technology, business functions and external vendors. This person will work closely with data and decision scientists, other Starbucks Technology teams and external vendors on democratizing data that will be used to make data driven decisions for our customers. To be successful in this role, you must be data curious, a self-starter, eager to learn and finally model and act in accordance with Starbucks guiding principles.

Join our team!

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Solution Design

  • Gathers, analyzes, and documents solution requirements. Works user stories and participates in backlog grooming in an agile delivery environment

  • Proven data analysis skills with large sets of data

  • Ability to work cross functionally across Starbucks Technology when participating in design

  • Self-starter and ability to work independently while communicating effectively with a team

  • Utilizes query tools to write ad-hoc queries to help drive data driven decisions

  • Leverages LEAN techniques to develop business process designs and improve operations via process re-engineering efforts.

  • Utilizes agile delivery methodologies and participates on scrum teams in execution of solution delivery projects.

  • Considers overall user technology experience in thoughtfully designing engaging solutions.

  • Supports solution testing efforts by validating test results.

Production Support

  • Provides 24*7 global support of critical systems.

  • Demonstrates system proficiency and leverages subject matter expertise to perform root cause analysis and assess issue trends.

  • Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders.

  • Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles) Develops and facilitates system training. Leadership

  • Partners with business and proposes solutions/improvements.

  • Works effectively in a self-directed manner with minimal direction from lead and/or manager.

Summary of Experience

  • 4 years of relevant experience

Required Knowledge, Skills and Abilities

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant

  • amounts of information with attention to detail and accuracy

  • Demonstrates working knowledge of all facets of systems development lifecycle and IT operations.

  • Knowledge of configuration and key integration points of relevant applications/modules/platforms.

  • Familiarity with following technologies: Cassandra, Spark, Databricks, Azure, Python

  • Previous experience defining, developing and troubleshooting API contracts

  • Familiarity with Jira/Confluence as tools to support Agile Methodology

Starbucks and its brands are an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at

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Systems Analyst II ST Business Intelligence And Data Services, Customer Profile Data - Seattle, WA