Systems Analyst I

OUR RECRUITMENT INVITATION

Award-winning. Results-driven. Future-ready.

We believe government should be at the forefront of technological innovation. Our teams are experimenting with artificial intelligence, machine learning and other emerging technologies to conceive tomorrow's solutions. IT members are exploring options for replacing and upgrading legacy systems. Our mission has never been clearer. We understand how citizens and employees can benefit from conveniences afforded by the latest tech offerings.

Our department provides training opportunities for staff at all levels. It's critical for IT members to constantly elevate their skill sets in preparation for what's to come. We appreciate candidates from diverse backgrounds who are energized by the challenges of working in government IT.

An inquisitive imagination, purposeful passion and consistent customer-focus are all welcome traits. We aspire to create an environment where employees can do their best work.

YOU MIGHT HAVE WHAT IT TAKES. APPLY TODAY.

The Systems Analyst I will report to the Libraries Technical Team Lead (LTT) for Business Applications, System Administration, Data Management, Lifecycle Management, and Support within the Culture and Recreation Solutions Team (C&R). This team is dedicated to the Libraries in a federated team model (hybrid IT Services/Library Services). The portfolio consists of mostly Commercial-Off-The-Shelf (COTS) applications with a few in-house developed websites and integrations. The C&R Solutions Team Analysts are responsible for Lifecycle Management; Operational Support and Analysis; and Definition, Recommendation, Procurement, and Implementation of new technology solutions.

As a Systems Analyst I, you will have an opportunity to work with a diverse and highly skilled group of IT professionals that thrive in a collaborative team environment to solution new applications and provide new business capabilities. You will have the opportunity to work in a collaborative functional IT team with IT Solutions Engineering, Database Administration, Application Portfolio Management, Enterprise Architecture, and Unified Communications to design, implement, and maintain/support solutions to support the Virginia Beach Public Libraries.

The Systems Analyst I will provide operational support and analysis for the senior Systems Analysts and Solutions Manager in support of the Business Applications in the Culture and Rec portfolio. In addition to operational support, the Systems Analyst I will be assigned to projects related to ALM and SDLC to provide new IT solutions to replace legacy technologies.

In this role, you may:

• Support the team's Business Analysis capabilities in developing work intake requests

• Support Business Discovery, Research, and Development for projects

• Interact and communicate with Department Directors, Chiefs, IT Leadership, department liaisons, and stakeholders, customers

• Analyze user requests for new or improved computer information systems; Research current technologies in computer systems to recommend solutions to user problems or needs

• Update existing documentation and send for approval for security and standard compliance

• Lead implementation of new technology solutions and application upgrades

• Complete requirements process including elicitation, analysis, and specifications; Documentation of functional and non-functional requirements for all departmental business applications and systems

• Review existing applications to define problems and information processing requirements

• Develop diagrams and flowcharts for system design including business process models.

• Interact with users, other portfolios, and vendors for the full life cycle of projects

• Provide end user support and coordinate resolution of issues to include change management, root cause analysis and appropriate escalation as needed

• Manage and participate in acceptance testing activities to ensure the system is functionally appropriate, technically sound, and well-integrated; develop test cases and use cases

• Prepare user documentation and participate in end-user training

• Manage technology vendor relationships, including contract execution and scope definition

• Develop business cases and other project analysis documentation (cost/benefit analysis, risk analysis, etc.)

• Perform end to end analysis and documentation required for implementations and data migrations

• Participate as a technical subject matter expert on RFP committees

• Perform gap analysis to establish system and business capabilities

• Attend or conduct staff or training meetings to exchange information; attend in-service training and technical or professional classes, seminars, or conferences to improve technical or professional skills.

• Perform other job duties requiring skills, knowledge, and physical requirements as demanded by those duties described. Individual assignments will be determined by the supervisor based on the current workload and department needs

• Communicate project status to Solutions Manager, Technical Team Lead, peers, customers, and/or Executive Management Team

• Possess excellent verbal and written communication skills

• Provide support for all departmental business applications and systems

• Serve as system administrator of VBPL's applications

• Supervision of Technology Services systems and/or team member(s) based upon product ownership or organizational structure

• Implement and maintain low code and API management solutions

• Cultivate relationships within the national and international community and library organizations to stay current and innovative with technology initiatives and trends

• Provide backup support for applications within the portfolio

• Conduct annual write off of ILS records in accordance with retention records standards and City Council approval.

• Communicate technology systems changes

This position offers a remote/hybrid work schedule arrangement within the Hampton Roads area. The City offers a generous and competitive benefits package, which includes health, dental, and life insurance, retirement and savings plans, maternity/paternity leave, holidays, and Paid-Time-Off.