Systems Analyst

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Job Summary:

The System Analyst is responsible for tiers 1 and 2 support of all desktop software, operating systems, and remote access issues escalated from the Helpdesk. Major responsibilities include provide direct hands-on support to users who are experiencing desktop operating system, connectivity and application issues; perform hardware diagnostics and coordinate repairs; participate in planning, scheduling, and executing computer equipment installations, upgrades and replacement projects. The systems analyst will manage and maintain the laptop loaner pool; responsible for all new hire setups, departures and changes; conference room setups; and escalate issues to appropriate senior individuals in IT. The Systems Analyst will be able to help support all systems when necessary.

Essential Functions: Duties and Responsibilities

• Create desktop/laptop build processes for domestic sites

• Create/remove users in active directory, MS exchange, and all other business applications

• Manage phone systems: create and move, extensions/users, help with reporting statistics for call center

• Manage local LAN: Support Websense, document network switch ports and communicate the necessary changes to networking team,

• Manage PO process for new software/hardware and yearly support maintenances to perform the monthly invoice process

• Communicate system and application standards

• Create and maintain systems documentation for testing and validation

• Perform software distribution and patch management to Windows desktops, and laptops

• Prioritize work efforts, multi-task in a very fast-paced environment, and provide timely and clear updates

• Work on rotating basis for after-hours support including but not limited to patching maintenance and software release support

• Provide support for printers on site

• Provide support for the conference devices

• Manage and keep updated the inventory of hardware and software

• Perform full Helpdesk support

• Perform other duties as assigned

Required Skills/Abilities:

• Ability to work independently without intensive oversight - must be a go-getter and take initiative on a regular basis finding ways to avoid problems proactively

• Strong understanding of the Microsoft Windows operating system and Microsoft Office

• Experience working with ITIL Framework

• Understanding of Microsoft's Active Directory technology, the windows registry

• Demonstrates a positive attitude towards providing service and helping others

• Excellent communication skills

Education and Experience:

Required:

• A minimum of three years' experience of desktop software support and experience in a professional environment

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

• Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries

• May work at computer monitors for prolonged periods with danger of eye strain and muscle pain

Affirmative Action/EEO Statement:

The employment policy of Edenred is to provide equal opportunity to all persons. Our company, therefore, has made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities.

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