Systems Analyst - Aim Integrated Workplace Management Software

Port Everglades Plantation , FL

Posted 3 weeks ago

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for

Systems Analyst - AiM Integrated Workplace Management Software, Facilities Management Division

PLEASE NOTE: Announcement is open until a sufficient number of applications are received and may close at any time.

The Broward County Public Works Department, Facilities Management Division, provides program and administrative management of the maintenance and repairs, roads and grounds, utilities, minor renovations and capital maintenance, cleaning, paid parking, security and real property management of all County facilities and properties.

The Systems Analyst position within the Facilities Management Division performs a diverse array of complex functions including:

  • Provides support for existing applications and completes requests for enhancements and custom reports;

  • Gathers requirements; designs, develops and tests system enhancements prior to deployment. Enhancements include custom work flows, API integration, data extracts, scripting, web development and vendor modifications;

  • Performs application administration, installation, upgrades, documentation, training and troubleshooting;

  • Performs applications administration including but not limited to adding new users, disabling users, adjusting security profiles and managing configuration parameters;

  • Performs software upgrades on applications as required to maintain version compliance.

  • Develops complex custom reports to retrieve data from MS SQL Server databases using BIRT, Crystal Reports or other Business Intelligence and Reporting Tools.

  • Performs requirements analysis to determine the business need for additional functionality or reports.

  • Tests new code, either delivered by vendors or custom development;

  • Creates and maintains systems documentation including but not limited to installation instructions, requirements documentation, procedural documents, training materials, and troubleshooting guides.

General Description

Analyzes computer application programs and supports computer hardware devices.

Works independently, under limited supervision, reporting major activities through periodic meetings.

Minimum Education and Experience Requirements

Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.

(Two years of relevant experience may be substituted for each year of required education.)

Requires four (4) years experience in systems analysis and applications programming or closely related experience.

Special Certifications and Licenses

None.

Preferences

  • Bachelor's Degree or higher in Computer Science or closely related field

  • Business Analyst or Project Management certification

  • Microsoft development certification relevant to application development, reporting, and/or support role

  • Two (2) years of experience with Web Services for 3rd party interfaces (Java).

  • Two (2) years of experience with JavaScript.

  • One (1) year of experience with Pentaho Data Integration software or other ETL software.

  • Two (2) years of experience with BIRT, Crystal Reports or other Business Intelligence and Reporting Tools.

  • Two (2) years of experience in systems analysis and applications programming or closely related experience.

  • Two (2) years of experience with SQL queries and experience with MS SQL Server databases.

  • One (1) year of experience supporting/maintaining facilities/asset management application software.

  • Experience with AssetWorks AiM Integrated Work Management Software and associated modules and/or a similar facilities/asset management software solution. DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Answers customer phone calls for service and provides first level over-the-phone problem resolutions; maintains records, reports and documentation on systems and software specifications and configurations.

Responds to second level field support customer service calls; processes customer requests for new services related to desktop hardware and software including performing installations, upgrades, and training, and processing and monitoring purchase requests; installs, configures, designs and maintains network and communications hardware and software; troubleshoots and resolves hardware, software and network problems.

Tests new code delivered by vendors; works with users to validate all possibilities of usage; performs regression testing to ensure that any new code will not have a negative impact on existing applications; and communicates all issues to vendors for testing and resolution.

Performs all system administration tasks, such as adding new users and disabling old users, adjusting profiles to provide correct application access to different user profiles; and makes simple changes to web pages of applications per user requests.

Trains users in different areas to make them aware of all system capabilities; teaches users how to personalize the system to their needs; and trains on other computer issues, as needed and/or requested.

Performs a variety of systems duties including, but not limited to; updating databases, coding information, analyzing information, dispatching calls to technicians.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer.The ADA requires Broward County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations withthe Professional Standards/Human Rights Section.

Emergency Management Responsibilities

During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

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Systems Analyst - Aim Integrated Workplace Management Software

Port Everglades