Systems Administrator

Position Summary

Under general direction and supervision, assists in the planning, coordination, and implementation of the activities, operations, and duties in support of the court's enterprise-wide information technology network. The systems administrator performs a variety of duties in the development, programming, testing, implementation, installation, configuration, documentation and maintenance of systems and programs across multiple platforms and technologies. This position is actively involved in system configuration and update activities and adheres to the organization's change control process. This position troubleshoots, analyzes, and resolves systems and network hardware and software problems, provides technical support and training to end users, and performs related work as required to optimally serve judicial officers, court staff, and partners, and enable ongoing innovation within the infrastructure.

Typical Duties

Duties may include but are not limited to the following. These should be interpreted as examples of the work and are not necessarily all-inclusive.

• Analyzes, monitors, troubleshoots, and resolves networkperformance, integrity, security, availability, and other network issues and problems; coordinates the resolution of vendor problems.

• Analyzes, reviews, recommends, and optimizes technologies toenhance network performance; evaluates and recommends network software, hardware, and inter-connectivity products.

• Performs day-to-day LAN and server administration; creates ormaintains network users, groups, rights, login scripts; network printer configurations; creates, modifies, and deletes user accounts, groups, resources, membership rights and security access for email.

• Plans, design, install, optimize, upgrade, and maintain systemsand software; configures vendor software to meet Court requirements; monitors performance of hardware and operating system software and makes recommendations to correct problems or improve performance; establishes and monitors procedures for datasecurity and access to computer systems; designs and maintainsbackup and recovery procedures.

• Uses the change control process in the execution of system updates and significant configuration changes.

• Evaluates software and hardware, and write recommendation formanagement review; prepares documentation, procedures, reports, specifications, program descriptions, operating instructions, training materials, and user manuals.

• Plans, designs, configures, upgrades, administers, and maintainsthe Court-wide enterprise system, including LANS and WANS, Internet, e-mail, and all aspects of hardware, software, operating systems, and inter-connectivity.

• Develops network systems architecture involving integration ofmultiple platforms, vendors' products, and technologies.

• Identifies, designs, recommends, and implements standards,conventions, and policies for network systems.

• Stays current with leading-edge technologies that could benefit the

Court.

• Consults with current and proposed systems users on the designand feasibility of proposed systems and modifications; analyzes client needs; identifies alternatives; estimates cost and timing of systems modifications, purchase, and installation; designs and participates in the development, modification, enhancement, testing, and implementation of computer systems; develops, coordinates, and provides documentation, end user and staff training and orientation.

• Attends and participates in a variety of meetings, seminars, andcommittees; maintains liaison with vendor representatives.

• Coordinates projects or components of projects; acts as liaisonbetween various entities and project stakeholders.

• Provide Tier III help desk escalation.

• Evaluates and recommends hardware and software products,prepares budget estimates; assists departments with coordination of planning, budgeting, acquisition, and implementation of systems.

Qualifications

Education and experience: Any combination of education and trainingwhich would provide the opportunity to acquire the above knowledge andabilities. Normally this would include:

EITHER

Bachelor's degree in computer science, MIS Information Systems,Telecommunications or closely related field with courses in networktechnologies and management AND three years of technical professionalexperience involving network integration and development, systemsanalysis, systems engineering, or similar field in a multi-platforminformation systems environment.

OR

Completion of the equivalent of two years of college with courses relatedto computer science, information systems or closely related field includingcourses OR advanced level training in network technologies andmanagement AND five years of technical professional experience involvingnetwork integration and development, systems analysis, systemsengineering, or similar field in a multi-platform information systems environment.

The Court may consider any combination of education, training and or/experience whichsubstantially demonstrates skills and thorough knowledge of:

• Cisco Routing and Switching

• Windows 2012/2016/2019/2022 Server

• Microsoft Exchange

• Office 365

• Microsoft Configuration Manager

• Microsoft Internet Information Server (IIS)

• Microsoft SQL Server

• VMware Virtualization (Server and Desktop)

• Nimble iSCSI SANs

• Veeam Backup and Recovery

• Mitel VoIP Phone System

• Desktop and Server Deployment tools

• Principles, Practices, and techniques of technical problem resolution

• Current Data Communication techniques and technologies such asVPN, Interior and exterior routing Protocols

• DNS administration

• Azure Active Directory

• Amazon Web Services

• Disaster Recovery Solutions

Ability to:

• Serve as subject matter expert on datacenter and computer systems(servers, desktops, VDI, routers, switches), security, and the Court's criticalsystems.Resolve problems with a wide variety of computer equipment (PCs,servers, printers, SAN, NAS, etc.).

• Perform project management including scheduling, developingcritical paths, tracking, contingency planning, resource allocation,and team leadership.

• Communicate effectively with all levels of management.

• Be flexible and adaptable to continually changing demands orsituations.

• Prepare clear, concise, and accurate documentation.

• Build effective work teams.

• Establish and maintain effective working relationships.

• Be a strong team player with excellent customer service skills.

License: May be required to possess or obtain by appointment date a valid California driver's license issued by the State Department of Motor Vehicles.

Process to Apply

PROCESS TO APPLY:

Please apply online at: http://sonoma.courts.ca.gov/info/jobs

APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.

The selection procedure will consist of an application with supplemental questionnaire screening and a panel interview process.

Please list all employers and positions held within the last ten years in the work history section of the application and be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position.

Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, and knowledge and abilities which relate to the position. Candidates possessing the most appropriate job-related qualifications will be invited to an interview.

The Superior Court of California, County of Sonoma is committed to creating a diverse environment and an open, inclusive culture free from bias. We are an Equal Opportunity Employer.

Accommodation:

Applicants with a disability who may require special assistance in any step of the selection process should advise Human Resources by emailinghumanresources@sonomacourt.orgupon submittal of application.

Background Investigation:

Employment is contingent upon successful completion of a thorough background check, including verification of prior employment, and the provision of appropriate identifying documents to certify eligibility to work in the United States. Please be advised that finalist(s) must be fingerprinted for criminal record check purposes and that continued employment is contingent upon information received in the report. Convictions, depending upon the type, number and date, may be disqualifying. False statements or omission of facts regarding background or employment history may result in disqualification or dismissal.