Systems Administrator Senior

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don't just talk about diversity and inclusion-we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Office of Technology (IOT):

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

Salary:

This position traditionally starts at an annual salary of $70,122. Salary for this position may be commensurate with education and job experience.

Role Overview:

The Systems Administrator Senior for the Web and Application Support Services Team focuses on protecting and defending the State's websites and resources. You will take on and lead complex projects to assess and define needs and research options, create strategies, deploy initiatives, and test and validate installations. This ranking position on the team requires experience, flexibility, self-motivation, collaboration, and leadership. You will be a key member in encouraging team growth by mentoring, training, and guiding peers and newly onboarded staff. Additional responsibilities include ensuring that our team manages customer requests and that they are executed professionally and timely, consistent with established service level agreements while providing friendly and competent services to our customers.

A Day in the Life:

• Administer Cloudflare SaaS Tenant for External DNS Records (DNS, Proxy, and CDN) and WAF Rules (for logging or implementation)

• Evaluate and implement WAF-managed security rules and the research of false positives.

• Administer Delinea Secret Server and Privilege Manager installations, manage secrets and EPM configurations, and maintain software packages.

• Administer Device42 appliance, manage network discovery jobs and reports, and maintain the operating system.

• Administer DigiCert Certificate Authority SaaS Tenant, manage certificate lifecycles.

• Administer F5 BIG-IP appliances, configure and manage proxied sites for load balancing and security on current tenants, and maintain appliance operating system and licensed components.

• Create and update information technology knowledge base articles, standard operating procedures, and other job aids.

• Assist with customer projects.

• Consult with other departments to coordinate activities.

• Participate in software and product evaluations, providing feedback to teammates and management.

• Manage Change Management Requests for critical or production environments and participate in Change Management Meetings/Communications.

• Implement, maintain, and troubleshoot enterprise-class appliances and software packages.

• Mentor, train, and guide/inform teammates and others to ensure role responsibilities and expectations are clearly understood and followed.

• Research and evaluate technology products, services, resources, and budget proposals to meet various Agency missions, goals, and objectives.

• Manage Archer (Governance, Risk, Compliance) Records relevant to this team's resources.

• Participate in on-call rotation for after-hours production support.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

You should meet the following requirements to be considered for employment:

Thorough knowledge of:

• Information systems, information technology, project tools, and approaches to development and implementation

• SSL certificate management and lifecycle

• Security (Active Directory Groups and Group Policies, account access and privileges, auditing, SSL Certificate generation/management)

• Routing (DNS management, proxy, firewalls, NATing)

• Network connectivity (protocols, handshaking, SSL Certificates, Geolocation and WAF Rules)

• Load balancing (F5 BIG-IP primarily)

• Web hosting (fundamentals)

• Automation and scripting (PowerShell, Python, Bash, HTML)

Ability to:

• Evaluate and solve technical issues effectively and efficiently either independently or in a team environment

• Communicate complex information clearly and effectively to technical and non-technical personnel

• Quickly learn policies and standards that frame IT functions and the various IOT Teams that administrate them

• Prioritize requests, multitask, manage workflows, and provide competent and timely customer service while meeting project deadlines and upholding policies and standards

• Communicate effectively and work independently or collaboratively with teammates and customers (State, County, or Local Municipality Personnel)

• Mentor, train, and provide guidance to fellow teammates

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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