Systems Administrator

Overview

Full Spectrum Operations, a Joint Venture between By Light and American Communications Solutions, Inc, is looking for a VoIP Systems Administrator with high familiarity/experience with Cisco VoIP infrastructure to provide support for troubleshooting and maintenance of Information Technology systems including the day-to-day operations, monitoring and problem resolution of both Cisco Call Manager, Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Voice Gateways. Must have attention to detail with in-depth knowledge of server operating systems and Cisco VoIP expertise.

Responsibilities

• Collaborate with a team of system administrators to guarantee availability, reliability, and overall security of Cisco VoIP infrastructure in DoD environment.

• Maintain a highly available Cisco Unified Communications environment.

• Create and manage call queues in Cisco Call Manager as required per customers' needs.

• Troubleshoot, monitor, and optimize IP telephony, voice, and mobility solutions.

• Analyze and troubleshoot call flows via CDRs.

• Responsible for monitoring system performance, system operations, and storage.

• Provide advice and recommendations for necessary hardware and/or software upgrades to support system growth and security.

• Interact with users and evaluate vendor products.

• Manage and create system documentation and SOPs.

• Other duties as assigned.

Required Experience/Qualifications

• CompTIA Security + CE (Current)

• High familiarity with Windows OS

• DISA STIGs

• System hardening

• Team collaboration

Preferred Experience/Qualifications

• CCNA Collaboration

• CCNA Route Switch

• CCNA Security

• Cisco Call Manager

• Cisco Unified Communications Manager version 12.5

• Cisco Unity Connection

• VoIP Network Design, implementation, operations and maintenance

Special Requirements/Security Clearance

• Active DoD Secret Security Clearence