Systems Administrator Intern - Summer 2020

Blackberry Limited Irving , TX 75061

Posted 2 weeks ago

Worker Sub-Type:

Student (Fixed Term)

Job Description:

POSITION SUMMARY

As a Systems Administrator Student in the Regional IT Support Team, you will be part of a small team in our Irving, Texas office that provide excellent support to our end users. End users, as we all, need to have very little down time so it is important that we help them resolve any issues that impact their ability to do their job.

The Regional IT Support Team at BlackBerry provides support to end users globally. This support includes analyzing and repairing issues with computers, assisting in the users in the configuration of their mobile devices and, as needed, provides support in the two data centers in Irving, with racking and cabling servers. Your quick and educated response to customer issues will ensure that the customers can continue to work.

Reporting to the Senior System Administrator in Irving, you will be responsible for checking a ticket queue and resolving issues within a certain amount of time depending on priority. This position will require you to pull all your computer science skills into play and offer many leaning opportunities in this field.

Location: Irving, Texas, US

RESPONSIBILITIES

  • Provide world-class support and reinforce customer confidence while a resolution is being investigated

  • Partner with other System Administrators to effectively manage customer issues and escalations as well as customer satisfaction

  • Delegate escalations, as needed, to other members of the team or specific providers in IT

  • Triage incoming emails from various stakeholders and customers

  • Maintain and update the Computer Inventory - place and track orders for accessories and devices

  • Create new/update Knowledge Base documentation as required

SKILLS AND QUALIFICATIONS

  • Currently pursuing a post-secondary program in a related field (Degrees/Diplomas in Computer Science)

  • Ability to support Windows 7, Windows 8.1, Windows 10 Ubuntu and Mac operating systems

  • Basic understanding of Active Directory

  • Basic understanding of IP

  • Superior communication (written and verbal) skills required

  • Strong customer service orientation with a keen sense of urgency and priorities

  • Excellent judgment and decision making skills which enable you to juggle several priorities whilst continuing to meet deadlines

  • Strong partnership and collaboration skills; able to develop and maintain effective relationships with peers, executives, customers, and other internal and external stakeholders.

  • Solid planning and project management skills

ADDITIONAL ASSETS

  • Previous experience working in a computer science field

  • Previous experience in customer support

Job Family Group Name:

Business Practices & Operations

Scheduled Weekly Hours:
40


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Systems Administrator Intern - Summer 2020

Blackberry Limited