Systems Administrator- Information Technology

University Of Miami Miller School Of Medicine Coral Gables , FL 33134

Posted 6 months ago

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

Where Excellence Meets Purpose

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The University has been named on Forbes's Best Employers list for two consecutive years, and is the only university in Florida to receive this honor.

The Systems Administrator maintains and administers computer networks and equipment to ensure optimal performance in and fast recovery from emergency situations. The incumbent ensures effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software, and related infrastructure.

Core Job Functions

  • Monitors system logs and activity on all servers.

  • Replaces defective hardware on clients and servers.

  • Installs, maintains, and updates project and task tracking tools.

  • Manages Windows account maintenance, including additions, changes, and removals.

  • Maintains integrity of Windows accounts and data on the enterprise's file server.

  • Manages Windows security features to protect confidential information while allowing appropriate access.

  • Researches, installs, and tests software updates and patches to support applications and various operating systems.

  • Researches new technologies and presents recommendations on major hardware and software purchases for the enterprise.

  • Updates software and hardware inventory and documents any changes to either.

  • Provides training and opportunities for learning Windows systems to all enterprise employees and consultants.

  • Develops, supports, and maintains Windows file and prints servers for all clients.

  • Provides scripting and programming support to all major projects within the enterprise.

  • Develops and maintains service level agreements with the various user departments and enterprise business units.

  • Prepares and monitors budgets for each area of functional responsibility.

  • Works closely with others within the IT function to define metrics, which are used to measure and communicate the efficiency and effectiveness of the Windows operating environment.

  • Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

Education:

High School diploma or equivalent required, Bachelor's Degree in relevant field preferred.

Experience:

Minimum 4 years of relevant experience.

Knowledge, Skills and Attitudes:

  • Skill in completing assignments accurately and with attention to detail.

  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines.

  • Ability to process and handle confidential information with discretion.

  • Ability to work evenings, nights, and weekends as necessary.

  • Commitment to the University's core values.

  • Ability to work independently and/or in a collaborative environment.

Department Specific Functions

  • Specialized/Professional or Technical Duties within ServiceNow and Bomgar:

  • Provide general support, administration and maintenance of ServiceNow platform and associated applications thru creating and maintaining groups, memberships with role assignments.

  • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, and testing.

  • Create, monitor, modify, and publish Service Catalog workflows with approvals.

  • Communicate process changes, enhancements, and modifications verbally or through written documentation to management, staff, and other employees so that issues are well understood as they are resolved.

  • Work with IT and business groups to develop requirements and recommend, design, develop, and test solutions to improve efficiencies, resolve business problems, and improve and create new processes.

  • Understand new ServiceNow features and unused module functionality to drive platform expansion and adoption.

  • Create and use update sets to facilitate moving customizations between instances.

  • Develop reports, dashboards and homepages based on defined measures, metrics and key performance indicators.

  • Ensuring policies are reflected in the way the platform is administered.

  • Assisting in troubleshooting patch / release management issues.

  • Answering "how to" technical and application configuration questions.

  • Aiding in translating business requirements into technical requirements.

  • Facilitating roll out of new applications and modules.

  • Update Bomgar software with new patches/versions upgrades.

  • "Team Player" attitude with excellent communication, verbal and written skills.

  • Proficiency in providing quality Customer Service.

  • Knowledge of Javascript and html a plus.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

i106


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Systems Administrator

University Of Miami Miller School Of Medicine

Posted 3 weeks ago

VIEW JOBS 9/26/2019 12:00:00 AM 2019-12-25T00:00 Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. Where Excellence Meets Purpose The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida. With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful purpose to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service. The University has been named on Forbes's Best Employers list for two consecutive years, and is the only university in Florida to receive this honor. Essential Responsibilities: * Monitors system logs and activity on all servers. * Replaces defective hardware on clients and servers. * Installs, maintains, and updates project and task tracking tools. * Manages Windows account maintenance, including additions, changes, and removals. * Maintains integrity of Windows accounts and data on the enterprise's file server. * Manages Windows security features to protect confidential information while allowing appropriate access. * Researches, installs, and tests software updates and patches to support applications and various operating systems. * Researches new technologies and presents recommendations on major hardware and software purchases for the enterprise. * Updates software and hardware inventory and documents any changes to either. * Provides training and opportunities for learning Windows systems to all enterprise employees and consultants. * Develops, supports, and maintains Windows file for all clients. * Provides scripting and programming support to all major projects within the enterprise. * Develops and maintains service level agreements with the various user departments and enterprise business units. * Prepares and monitors budgets for each area of functional responsibility. * Works closely with others within the IT function to define metrics, which are used to measure and communicate the efficiency and effectiveness of the Windows operating environment. * Adheres to University and unit-level policies, procedures, and safeguards University assets. * Maintain and provide general support in Azure including services related to storage, network and security. * Provide general support, administration and maintenance of the Division applications systems, Raiser's Edge, CRM, ASANA, Service-Now platform and associated applications thru creating and maintaining groups, memberships with role assignments. * Communicate process changes, enhancements, and modifications verbally or through written documentation to management, staff, and other employees so that issues are well understood, as they are resolved. * Make recommendations, purchase, test, and supervise installation of hardware and software. Produce monthly reports showing progress and activities. * Serve as liaison with other technology, telecommunications and network professionals in all University campuses. Maintain close professional ties with UMIT, vendors and network professionals. * Use help desk management software to supervise the resolution of help desk calls, analyze trends, identify end-user training needs, and monitor service levels. Diagnose and if necessary escalate network-related problems to University IT. * Monitor escalated problems through resolution. Supervise installation and maintenance of locally supported applications. * All other duties as assigned. Qualifications: Minimum 3 years in-depth, hands-on experience in support of networked, personal computer applications and computer users with various proficiency levels. Undergraduate degree in Computer Science or technical certification in computer-related studies is highly desirable. Minimum 3 years of relevant experience. Skill in completing assignments accurately and with attention to detail. Ability to analyze, organize and prioritize work under pressure while meeting deadlines. Ability to process and handle confidential information with discretion. Flexibility in work schedule. Commitment to the University's core values. Ability to work independently and/or in a collaborative environment. Team Player attitude with proficiency in providing quality Customer Service. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: i106 University Of Miami Miller School Of Medicine Coral Gables FL

Systems Administrator- Information Technology

University Of Miami Miller School Of Medicine