Systems Administrator II

Are you looking for limit-less career opportunities? Do you have a growth mindset, and like to take initiative? If yes, then Ntiva is the right place for you! At Ntiva, we have a saying - "We exist to grow each other." Our focus is helping each other, our clients and our families grow both personally and professionally. Sound like something you could get in to? Because as one of the fastest-growing Managed Services Companies in the country, we're looking to fuel our team with powerhouse talent. With strategic locations across the U.S., and still led by our original founder Steven Freidkin, we specialize in in helping organizations solve their complex IT challenges no matter where they are located. Definitely a fast-paced environment where we collectively battle escalating cyber-attacks and stay on top of fast changing technologies! Come explore one of our many opportunities!

How you'll make an impact

As the Systems Administrator II, you will provide onsite technical support to clients. You will be responsible for implementing, maintaining, and improving client's network infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs.

Summary of Location and Hours

• This exciting opportunity involves working on-site with various clients throughout the Greater Chicagoland area, providing an immersive and dynamic work experience. Travel may require up to 1.5 hr drive to location.

• Monday-Friday, 8am-5pm CST with an On-Call rotation schedule, one week at a time about 4-6 times a year.

• Must have a valid driver's license and insured vehicle. Mileage, parking and toll reimbursement is provided, you will also be eligible for our cell phone reimbursement program.

What you'll be doing

• Attend scheduled client appointments daily to provide end user support and to maintain, upgrade and manage client infrastructures.

• Responsible for Maintaining & Troubleshooting Local and Cloud Infrastructure

• Maximize Monitoring Platform (CW-Automate) in monitoring endpoints

• Complete recurring Preventative Maintenance Checklist (Evaluate networks to ensure networking devices and servers are up to date. Schedule downtime with clients on major upgrades.)

• Ensure Network Infrastructure is secured, up to date, organized and documented.

• Validate & Test Backup Solutions (File, Image, & Disaster Recovery)

• Work with Operation teams in maintaining company technology standards

• Work alongside with the Solutions Architect Team in assisting with Analyzing, Designing, & Deploying New Technology

• Provide excellent Customer Service & Support to End Users with IT Requests either onsite or remote (Installing, upgrading, & monitoring computer hardware & software). Work closely with the client POCs to resolve user's issues, set clear expectations, keep all communication clear, and prioritize workloads.

• Responsible for keeping Documentation up to date

• Work alongside with Account Management Team in delivering a great client experience in a timely fashion. Create new opportunities, cascade issues, report incidents.

• Work closely with the Dispatch team in meeting client's schedule expectations.

You'll be successful in this role if you have experience in/with

• 3+ years of experience in a related role

• General MSP industry knowledge

• Apple Experience in a Corporate Environment

• Ability to maintain and occasionally implement a variety of networking technology: Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, PC

• Ability to administer & audit Office 365 end-user administrations

• Ability to troubleshoot the following Windows server roles: GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS

• Service and troubleshoot end user issues (computer hardware, OS, software related)

• Superior people skills

• Ability to communicate and cooperate with various departments in order to obtain information needed

• Ability to work under pressure, while maintaining a tactful and professional demeanor

• Intermediate to advanced level of Microsoft Platforms

• Strong problem-solving capabilities

• Must have a valid driver's license and insured vehicle

Required language skills

• Ability to communicate professionally, in English, both written and orally

• Ability to write business correspondence and process procedures

• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public

Physical Requirements/Working Conditions

• Must be able to lift up to 50 pounds frequently

• Must be able to lift up to 75 pounds rarely

• Must be able to perform frequent bending, kneeling, squatting, and turning.

• Must be able to perform occasional reaching over shoulder height, waist level and from floor.

• Must be able to work in a fast-paced environment.

• Must be able to work in an unsupervised environment.

• Must be able to drive/sit for extended periods of time.

Equipment/Machinery Used

• Two-wheel dolly

• Basic Tools (screwdrivers, vacuums, etc.)

• Mobile phones

• Laptops/Desktop computers

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family

• 401k + company-matched contributions 4% match on 5% contribution - Employee and Company contribute after 90 days - no vesting period!

• Group Term Life and Accidental Death and Dismemberment coverage (company provided)

• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)

• Health Savings Account (HSA) Options / PPO Options

• Paid Time Off (PTO) + 2 Floating Holidays

• Bonus plans

• Tuition Reimbursement Program

• Employee Assistance Program

• Generous Employee Referral Program - the more you refer the more you earn!

• Dynamic Recognition and Rewards

• Work with Industry-Leading Talent

• Clear Promotion and Advancement Tracks

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.