Systems Administrator II

REPORTS TO: IT Infrastructure Manager

SUPERVISES: None

AUTHORITIES/ RESPONSIBILITIES:

The position of Senior Systems Administrator has the responsibility of maintaining, monitoring and managing the existing Wintel Server operational infrastructure. This responsibility includes, but is not limited to, identifying, researching, and resolving technical problems, responding to telephone calls, email and personnel requests for technical support, documenting, tracking and monitoring the problem to ensure a timely resolution.

Additionally these activities and responsibilities include provisioning new Windows servers for use, managing network file and print services, patch management, managing Active Directory accounts and groups, performing system upgrades, creating system documentation, process improvement, daily administration, problem resolution relating to hardware, software, and network communication issues.

• Provides highest level support to Service Desk and other staff, troubleshoots problems, answers hardware and software questions, and provides technical assistance

• Configures, deploys and repurposes servers and related equipment

• Creates and maintains documentation of server systems, operational procedures, topology, and hardware / software inventory

• Maintains and coordinates servicing of all Windows servers and peripherals

• Provides one-on-one technical training with team members and other users as needed

• Maintains a good working knowledge of all company-owned hardware and software

• Maintains asset records as required by the organization's asset management process

• Participates in the organization's change management process

• Documents problem resolutions into the appropriate systems

• Deals effectively with people and clearly communicates verbally and in writing

• Troubleshoots, analyzes and resolves system and user problems

• Plans, organizes and coordinates work assignments and prioritizes workload

• Provides customer service via telephone and interpersonal contact

• Rapidly deploys approved fixes to systems in response to newly identified stability and security threats

• Manage backup and recovery processes and schedules

• Manage holistic messaging environments, Active Directory, storage environments and virtual infrastructures

• Develop and implement complex Group Policy Objects

• Maintain and continue to develop Citrix server farm

• Maintain and continue to develop VMWare environment

• Participates in compliance activities that include log collection, analysis and reporting

• Provides administration to SAN environment that includes CIFS and iSCSI services

• Available for after-hours support as required in response to production service outages

QUALIFICATIONS / KNOWLEDGE / EXPERIENCE:

• 4 year degree in related field or equivalent education / experience required to successfully complete the assigned duties

• 7 or more years experience as a Systems Administrator for 100 or more Wintel systems required

• 5 or more years experience in technical lead role to IT projects required

• Knowledge of Microsoft Windows 2003/2008/2012 Server Operating Systems required

• In depth knowledge of Microsoft systems including, Active Directory, Exchange, and Windows file and print services

• Knowledge of daily Windows server administration, including system stability, integrity, and troubleshooting required

• Proficiency in upgrading of software and hardware, planning and roll out of servers required

• Experience with enterprise backup solutions required (Commvault preferred)

• Knowledge of LAN protocols including DHCP, DNS, WINS required

• Knowledge of SAN technologies required (NetApp preferred)

• Experience with scripting in VBS and powershell required

• Experience with VMware VSphere required

• Experience with quota management for file and email services required

• Experience with Citrix XenApp solution required

• Excellent communication and interpersonal skills and professional appearance required

• Self-motivated, with the ability to work in both a team environment and individually required

• Knowledge of the relevant computer systems, applications and equipment to provide customer support of technical terminology, concepts and applications required

• Ability to understand and comply with relevant department and/or corporate policies, procedures and guidelines as they pertain to company data and technology services required

• Knowledge of relevant commonly-used concepts, best practices, and procedures as it relates to IT systems operations required

• Knowledge of local and remote computer system diagnostic tools required

• Knowledge and understanding of ITIL concepts such as Service Desk, Incident Management and Change Management preferred

• Manufacturing Industry experience preferred

• NetApp SAN experience preferred

• Virtual Desktop Infrastructure experience preferred

• Experience with SharePoint Server (MOSS) and/or SharePoint 2010 preferred

• Proficiency with current versions of Microsoft Word, Excel, Access, and PowerPoint preferred

• Certification as MCSA 2003 or MCITP preferred

TOOLS: None

DIRECTION EXERCISED: Assist and provide direction to level I and II System Administrators

DISCRETION EXERCISED: Product / Solution recommendations

LIAISES WITH: Suppliers and Austal Employees

ADDITIONAL GUIDELINES:

• Candidates must meet the following employment eligibility guidelines to be considered for employment with Austal USA:

• 18 years of age or older at time of application.

• Able to provide proof of US Person Status

• No felony convictions of Theft/Deception or Violent crimes within seven years from disposition date

• No felony convictions of Drug crimes within three years from disposition date

• Willing to submit to a drug screen

• Willing to submit to a background check

Equal Employment Commitment

Any qualified individual with a disability who is having difficulty in completing an application because of incompatible technology or other disability-related application issues may contact us at the following phone number for assistance: 251-445-1932.

Austal shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Austal's commitment to equal employment opportunity applies at all levels of employment, in all job titles, including the executive level, and to all employment actions, including but not limited to decisions concerning recruitment, hiring, training, and promotion.