Switch, Inc. Las Vegas , NV 89134
Posted 2 weeks ago
General Purpose of the Position:
The purpose of this position is to research, test, and deploy new technologies into Switchs technology ecosystem. Maintain information technology strategies by researching and implementing strategic solutions to resolve current or future issues and plan for Switchs future growth and expansion plans. Includes all aspects of Linux and Windows Server System Administration including, but not restricted to, server design / configuration / support, VMware, SAN, Active Directory, performance monitoring, advanced troubleshooting, and problem resolution. Manage relationships with and serve as a liaison with external technical support and vendors.
Supervisory Responsibilities:
This position carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.
Essential Duties and Responsibilities:
Oversees Switchs IT infrastructure
Is primarily responsible for all new technologies introduced into Switchs technology ecosystem
Maintains organizations effectiveness and efficiency by researching and supporting plans and policies for information technologies on how problems are identified, received, documented, distributed, and corrected
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
Maintains quality service by establishing and enforcing organization standards
Maintain IT Service Level Agreements and response times with all departments within Switch
Implement IT projects, keeping to due dates and providing regular updates to stakeholders and upper management as appropriate
Document categorization of work and time tracking related to Projects and IT Service Management
Provide systems documentation to help desk to reduce escalations
Other Duties:
Mentorship / Training of junior staff
A wide degree of creativity and latitude expected
Contributes to team effort by accomplishing related results as needed
Tier 2 support for day-to-day management of infrastructure solutions
Participate in on-call rotation, ensuring proper resolution to escalated issues
Required Job Skills:
Relies on extensive experience and judgement to plan, implement, and accomplish goals
Technical understanding, ability to analyze and diagnose information, problem solving, developing proof of concept plans, and quality control
Computer Equipment and Software:
Experience with information security practices and compliance tools
Azure AD and Active Directory Administration
Office365, Teams, SharePoint Online, Intune
Scripting or Ansible automation
Microsoft Server Operating Systems 2012 R2 and up
Experience with MySQL and relational databases
Experience with Web Servers, DNS, Logging, E-Mail systems
Experience with Configuration Management and Package Management tools
Service Ticket Management Systems and ITIL fundamentals
Experience with IT Monitoring Systems
Experience with Device Management suites
Experience with VDI Administration
User Authentication Systems
Backup and Disaster Recovery Tools
Experience with Source Control systems
Experience with Documentation tools
Education and Experience:
Certification:
Security+ required
CompTIA A+ and Network+, Microsoft MCSA, MCSE, MD-101, PL-900, SC-900, AZ-500, AZ-900 preferred
ISO and ITIL Certifications optional
Education:
Trade School, Classroom training in IT Administration
Experience:
8 years minimum experience in the IT field and previous administration experience
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds.
If your position requires you to work in the field and/or warehouse, it is mandatory that you wear approved Personal Protective Equipment.
Switch, Inc.