Systems Administrator I

Systems Administrator I - Central Campus

PRIMARY FUNCTION: Server generalist providing support for systems through troubleshooting and resolving of hardware, software, and connectivity problems; including user access and component configuration. Serves as a technical resource in the area of system administration for operating systems. Identifies methods, solutions, and provides project support as directed.

Essential Job Functions:

• Provides system-level support of assigned systems through troubleshooting and resolving hardware, software, and connectivity problems, including user access and component configuration, escalating as needed.

• Maintains assigned systems including customization, configuration, installation, and testing, and version updates.

• Provides implementation support for new systems including upgrades, customization, integration, and testing.

• Provide knowledge and support for distributed applications including cloud-based technologies such as Office 365 and other SaaS based solutions.

• Works with ITS customer support to ensure issues related to assigned systems that impact user productivity are communicated to ITS customers.

• Assist in the operation and maintenance of the back-up environments for all systems when assigned.

• Ensures quality assurance processes are being followed, including service levels as outlined in the ITS Service Level Agreement and change control procedures.

• Other duties as assigned.

Marginal Job Functions:

• Research, evaluate and recommend new technologies

Knowledge, Skills and Abilities:

• Knowledgeable in Windows Server operating systems (Windows 2016, 2019, 2022).

• Familiar with DELL hardware (Converged Infrastructure (MX Series), R series servers, Compellent and PowerVault Storage).

• Familiar with Systems Management Technologies (MECM, InTune)

• Familiar with Linux (Oracle Linux 7/8/9)

• Familiar with VMware vSphere 7/8, vCenter 7/8, vSAN, NSX technologies.

• Familiar with IaaS solutions such as VMC on AWS and Azure VMware Services.

• Ability to set up and manage printer queues

• Ability to script and provide operating system/application troubleshooting and software deployment.

• Ability to work well with others and to demonstrate an excellent quality of work with little or no supervision required.

• Must be highly organized and possess excellent communication and documentation skills.

• Must be proficient in Microsoft Office.

• Must be able to respond within one hour to onsite incidents during on-call.

Required Education:

• Associates degree from an accredited institution required.

Preferred Education:

• Bachelor's degree or above in Information Technology or Computer Science from an accredited institution preferred.

Required Experience:

• Minimum (2) years of IT Infrastructure Systems experience required.

• Experience in two or more of the following is required: VMWare, Microsoft, Linux technologies, SAN/ NAS, Cloud Services.

Preferred Experience:

• Experience in Higher Education preferred.

• Experience with VMC on AWS and/or Azure VMware Services (AVS)

Required Licenses/Certifications:

• Microsoft Administrator Certification (Fundamentals), or VMware Certified Technical Associate (VCTA), or other equivalent fundamentals level certificate aligned with Systems Administration.
• A Bachelor of Science degree in a technical program may be considered in lieu of the certification requirement.

Preferred Licenses/Certifications:

• Microsoft Administrator Certification (Associate / Expert), or VMware Certified Professional (VCP), or equivalent.

Salary Grade: 115

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req5087

Posting Close Date: 4/19/2024