Job Code: 1715
The System Administrator is responsible for effective troubleshooting, provisioning, configuration and operation of systems hardware and application software. This position ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards.
INTEGRIS is an Equal Opportunity/Affirmative Action Employer.
The Systems Administrator responsibilities include, but are not limited to, the following:
Completes service requests and incidents based on documented knowledge articles meeting defined service level agreements (SLA).
Performs Continual Service Improvement for processes.
Develops and maintains knowledge articles.
Performs Problem Management processes when needed for issue resolution and serves as an escalation point for Tier 1 helpdesk personnel.
Maintains system standards.
Performs regular assigned security monitoring, daily system monitoring, verifying the integrity and availability of all hardware, server resources, and key processes, reviewing system and application logs, and verifying completion of any scheduled jobs.
Provides technical support assisting in the resolution and correlation of problems through effective methodical troubleshooting.
Monitors service availability (Email, Backup, Share point, File Shares / Transfer, Patching, Electronic Medical Record, Virtual Desktop Infrastructure).
Installs application packages according to documented procedure adhering to licensing agreements and instruction provided via Service Transition process.
The Systems Administrator reports to the department Manager or Director.
Required Physical Demands (Subject to Reasonable Accommodation):
Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time
Standing/Walking: Occasionally; activity exists up to 1/3 of the time
Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
Talking (Must be able to effectively communicate verbally): Yes
Color Acuity (Must be able to distinguish and identify colors): No
This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.
Normal office environment. When in clinical areas, potential for exposure to infections and communicable diseases, blood and body fluids, electrical equipment, chemicals. Must follow standard precautions.
All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.
Associates degree in Computer Science or related field. Two years of experience in large enterprise IT environment may be substituted for the degree.
CompTIA Network Plus, and/or Security Plus, and/or A Plus, and/or CCENT, and/or MCP, and/or equivalent basic certification.
Microsoft certifications preferred.
Previous experience in Microsoft Active Directory preferred.
Previous experience with network and/or security infrastructure preferred.
ITIL v3 Foundation certification preferred.
Must be able to communicate effectively in English (verbal/written)
This job requires the incumbents to operate an INTEGRIS owned vehicle OR personal vehicle (non INTEGRIS owned) and therefore must have a current Oklahoma State Driver's License as well as a driving record which is acceptable to our insurance carrier