Systems Administrator

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

As a successful candidate, you will:

System Administrator will configure and maintain support software for business processes including Archibus, Siemens, Maximo, DSX, AMAG, Milestone, Resolver/Perspective, Computrition, Catertrax, Xenial, Room Master, and Fusion Risk Management, and other systems that support the business. The System Administrator will be responsible for working with business users to improve processes, and reconfigure software where needed. The System Administrator will be an expert in the systems that business uses day-to-day and be able to troubleshoot issues that may come up to keep the business running smoothly.

• Effectively and quickly resolve day-to-day system issues by working with team members and 3rd parties.

• Support implementation of new releases of software, including test plans, scheduling, installation, and change management. Support roll outs to production and development environments.

• Configure and maintain multiple systems.

• Perform user account administration.

• Perform print queue administration and troubleshoot server printing problems.

• Assist the Information Security team in maintaining security on servers that includes patches, hardening, and following enterprise policies.

• Perform basic level programming for running queries, building and formatting reports, and researching data integrity issues.

• Maintain and exercise Business Continuity and Disaster Recovery Plans.

• Provide technical assistance to vendors in identifying and troubleshooting server problems.

• Map and document interfaces between systems.

• Recommend appropriate tools for improved monitoring and administration of the Enterprise Support Services software environments.

• Keep up-to-date with technical and industry developments and requirements

• Assist leadership and project managers in the ESS/E&M functional areas in whichever project(s) he/she needs assistance with, upon a directive from the server administration manager and/or the technical services director.

• System administrator will be on-call 24/7 on a scheduled and sometimes unscheduled basis. The system administrator on-call will need to be ready to assist users, vendors and or ITS personnel whenever he/she is called or paged. The system administrator on-call will perform daily duties as documented in policies and procedures.

• Maintain a positive and professional image when interacting with department personnel and other City of Hope employees.

• Follow established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines. Practices a high level of integrity and honesty in maintaining confidentiality.

• Process helpdesk, RFS, and AccessNet tickets for the Division according to department requirements.

• Other duties as assigned.

Your qualifications should include:

• Bachelor's Degree in Computer Science or related field

• Experience may substitute for minimum education requirements

• 3+ years Windows Server enterprise experience

• 2+ years Microsoft Internet Information Server (IIS) administration.

• 1+ years Microsoft Exchange.

• Internet application experience (DNS, DHCP, HTTP, and FTP).

• TCP/IP skills.

• 1+ years with enterprise backup strategies

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.