ST. CHARLES HEALTH SYSTEM
TITLE: System Training Specialist I
REPORTS TO POSITION: System Training Supervisor
DEPARTMENT: Talent Development and Training
DATE LAST REVIEWED: March 13, 2018
OUR VISION: Creating America's healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: Talent Development and Training Department focuses on continually improving the performance of individuals and groups within St.
This encompasses not only formal training in a classroom setting, but informal learning that occurs through mentoring, communities of practice, access to knowledge bases and the use of performance support tools. Talent Development and Training Department is under the Human Resources umbrella, and including system training, leadership development, performance coaching, succession planning and onboarding.
POSITION OVERVIEW: System Training Specialist will create an exciting, modern and comprehensive system training program(s) for all caregivers and providers at St.
Charles, including onboarding, closing performance gaps, system enhancements and upgrades. This role will be pivotal in enhancing and improving the learning experience for all our caregivers and providers. System Training Specialist will work collaboratively with an innovative team of training analysts to driving training strategy, meet learning objectives, and setting the stage for optimal system performance. They will also be responsible for front line customer service, interacting with caregivers and providers in a professional manner while providing high level customer service while rounding with teams and super users.
ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for coordination, presentation and evaluation of EHR training and other technical training including onboarding new hires, classroom and on-site training courses, workshops and webinars.
Collaborates with Training Analyst to develop technical training curriculum and learning materials including, but not limited to, presentations, hand-outs, training aids, paper and web-based systems documentation. Enhances material to employ adult learning techniques to ensure maximum knowledge retention.
Maintains training matrix and monitor training completion status for all caregivers and providers. Maintains accurate documentation in the Learning Management System.
Coordinates with training leadership, education coordinators and operational leaders to establish schedules, track progress against the schedule, and modify the schedule when necessary depending the ability and success of the users.
Observes system use and offers appropriate one-on-one and group support for effective use of the EHR and other systems across all service lines through regularly scheduled and as needed on-site clinic visits.
Rounds regularly with assigned business partner areas to provide needed support, minor enhancement opportunities, and to manage business relationships.
Proctors oral, written and practical exams.
Designs, develops, implements, post-training evaluation materials and methods. Analyzes data and implements continuous improvement and provides feedback and optimization solutions to training team.
Troubleshoots assigned front-line support calls from end-users, seeks resolution, and escalates the issue to the system analyst if needed. May include rotational on-call support.
Supports the vision, mission and values of the organization in all respects.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
May perform additional duties of similar complexity within the organization, as required or assigned.
Required: Bachelor's degree in Finance, Clinical, Informatics, Computer Science, Information systems, Business Computer Systems, or other related field. Equivalent work experience may be substituted for Bachelor's degree.
Required: Must pass Epic credentialing panel and gain credentialed certification within 3 months of hire
Valid Oregon driver's license and the ability to travel to all St Charles Health System worksites required
Preferred: Epic application certification in current version used by organization (such examples may include: ASAP, ClinDoc, Ambulatory, Willow, Cupid, Beaker, Orders, Beacon, OpTime).
Required: At least 1 year and clinical or financial workflows.
Preferred: Experience in instructional design, Epic implementation(s); in Epic applications (ASAP, ClinDoc, Ambulatory, Willow, Cupid, Beaker, Orders, Beacon, OpTime).
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Proficiency in adult education and training
Use and application of data analysis
Advanced presentation and public speaking skills
Document and presentation design
Write and edit curriculum for all roles that require training and create job aids and other training materials
Willing to spend significant time leading classroom training and must be able to present the material clearly and with confidence
Self-motivated with the ability to learn new concepts and job requirements quickly as well as handle frequent change
Willingness to work non-standard and/or extended hours
Ability to work under pressure in a fast-paced environment
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
First Shift (United States of America)
Is Exempt Position?
SPECIALIST HUMAN RESOURCES
Scheduled Days of the Week:
Shift Start & End Time:
St. Charles Health System