Job ID :
Remote / Field
How will you make an impact?
The System Trainer and Administrator helps ensure the best user experience for our new, cloud-based service delivery application. This role reports into the Service Transformation Office leader, and is an accessible system expert, someone who is closely connected with users, provides how-to support, solicits user feedback, identifies gaps in the user experience, and helps produce content for training and user engagement activities.
What will you do?
Provide how-to user support and escalate technical issues to the IT team. Own issues to resolution.
Manage all system-specific training material and related documentation. Update and align all materials with each release.
Train trainers and end-users. Help develop training materials and train users via in-person and virtual methods.
Receive and manage requests for system access (provision new user accounts, change user account access, manage organizational hierarchy). Establish related processes and drive process improvements.
Support change management (release) process, including user communication and training.
Help manage the documentation and management of business processes that are managed in the service delivery application. Help write and manage work instructions.
Ensure data security is enforced by the use of roles, profiles and sharing rules.
Ensure system compliance with records retention and related processes.
Arrange annual internal quality audits of the service delivery application and manage all corrective actions.
How will you get here?
The candidate for this role must be a flexible team player with proven system administrator experience. A successful candidate must be an effective advocate for users, one who drives to solutions and takes ownership of tasks. The role requires someone comfortable with both technical and business-focused responsibilities, who is comfortable with change and ambiguity. We work fast, and so will you.
Education & Experience
Bachelor's degree or combination of relevant education and experience
3 or more years of experience in system administration, preferably global (SAP experience a plus)
Proven experience engaging and training users, including in-person and virtual training
Proven experience managing change through communication, training experience a plus
Knowledge, Skills, Abilities
Strong customer service focus and sense of urgency
Excellent communication skills, including the ability to document clearly and to communicate effectively across the organization
Confident self-starter who can completely own the delivery of high value work products
Ability to work independently in a fast-paced environment with changing deadlines and priorities
Willingness to work non-traditional hours to accommodate time zones of a global team
Travel requirements: Up to 30% travel.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific Inc.