System Technologist

Motorola Solutions Framingham , MA 01702

Posted 6 months ago

Under limited supervision, this position supports the entire suite of Motorola Solutions products/systems to include network, hardware and software applications, interfacing with them via the phone and remote connection. They resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizes system administration, networking, and software tool sets.

Essential duties and responsibilities:

  • Supports the operation, installation, maintenance and service of Motorola Solutions Communications products.

  • Acts as the Technical Support escalation point for customer field service technicians.

  • Provides third tier technical support over the telephone to customers in solving technical problems incurred in the installation or operation of company products.

  • Provides mentoring to customers in the areas of product knowledge, troubleshooting skills and case management

  • Operates, participates in and maintains the rotating on-call schedule for 24 hour emergency support calls and escalations.

  • Works variable shifts dictated by support needs.

  • Continually develops, maintains, reviews and delivers technical, product support and workflow documentation

Desired Skills & Knowledge:

  • Microsoft MCSE

  • Cisco CCENT, CCT certifications

  • Installation, configuration and troubleshooting experience for Windows Server 2003, 2008, Windows XP and Windows 7 Operation Systems

  • Experience with Windows Domain architecture/integration / Active Directory

  • Experience in providing Linux/UNIX technical support to customers

  • Experience with troubleshooting various server/desktop hardware related issues

  • Experience troubleshooting LAN/WAN

  • Experience troubleshooting 3rd party application integration

  • Excellent interpersonal skills

  • Fluent in English, oral and written

  • Ability to assist the Technical Support Services Team in training, daily operations, escalations and assignments concerning Technical Support.

  • Experience with VMware virtualization suites

  • Experience with Computer Telephony Integration (CTI) Applications

  • Experience with database related technology and administration (SQL Server)

  • Experience with Servers (Dell and HP)

  • Experience with firewalls and security related applications

  • Experience with GIS applications

  • Experience with VOIP applications

  • Experience with PBX and Premise systems

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Unix System Administrator


Posted 1 week ago

VIEW JOBS 1/6/2019 12:00:00 AM 2019-04-06T00:00 Job TitleSenior Unix System Administrator Job Description In this role, you have the opportunity to Under limited direction of manager, this role assumes lead responsibility for systems and the management of related projects. Evaluates and provides recommendations for emerging server and storage technologies. Provide advanced systems diagnosis and problem resolution. This is an advanced technical position requiring a thorough understanding of every component of the infrastructure. You are responsible for Providing a high level of systems management, which includes but not limited to the following key roles: Installing new devices, such as Cisco UCS and SAN fabric switches such as brocade director class switches. Automation of system admin tasks Configuration management using configuration management and automation software like Ansible. This position also requires 24x7 support and event management of all mission critical systems and storage components. Support requires onsite, remote and the ability to react to mission critical events quickly and effectively. You are a part of You are a part of The Philips Global Technology Operations and Sustaining Engineering (GTO) Team in the Framingham, MA location. To succeed in this role, you should have the following the following areas: * Red Hat Linux, Oracle Linux, Oracle OVM x86 * Knowledge of Docker and Kubernetes * Hands on experience with Network Management and ITSM tools such as Solarwinds, Splunk, Prometheus, Kibana * Knowledge of AWS, Azure and other cloud providers / technologies * Knowledge of configuration management systems such as Ansible * Cisco UCS or equivalent * Brocade Director class fabric switches, Cisco MDS Fabric Switches * Enterprise backup technology * Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to this location Education/Experience: * Bachelor's degree or equivalent work-related experience required. * Must have a high level of expertise in a 24x7 production computing environment. * Working knowledge of scripting languages like Python, Bash, Ruby, Perl etc * 7+ years infrastructure experience. In return, we offer you The Opportunity to sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we are used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further Why should you join Philips? Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Contact If you forgot your password, you can click the Forgot Password button on the Sign In screen to reset it. In case of technical difficulties, please send an email to (Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.) Philips Framingham MA

System Technologist

Motorola Solutions