The System Technician I position is an entry level CATV maintenance position responsible for preventative maintenance, troubleshooting and repair services of broadband, video, and phone that is being served over a HFC-Hybrid Fiber/Coaxial cable system. This position must understand system sweep of forward and return path ensuring optimized RF levels, troubleshoots, sets-up, as well as understand trunk amplifiers with the ability to calculate signal level losses in cable and equipment for trunk and distribution lines. This position performs routine maintenance and repairs on all types of network cabling (including, but not limited to, CATV trunk and distribution systems) as well as activation and proofing new line extensions, while providing technical support and mentoring Technicians regarding service-related issues. Additionally, this position performs various Field Technician work assignments, which may include system troubleshooting.
Assumes full responsibility for troubleshooting and maintenance of the entire HFC network, including Fiber Optic Cable, Fiber Nodes, forward and return amplifiers, coax cable, couplers, splitters, and taps. Also assists in troubleshooting Escalated Customer premise issues up to the house box/MDU.
Performs system sweep of forward and return path ensuring optimized RF levels, troubleshoots, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk and distribution lines
Maintains Plant condition in relation to repairing broken lashing wire, damaged pedestals and tree trimming helping to ensure optimal network performance while helping to maintain NESC compliance and public safety
Keeps records and renders reports relative to system operations as required
Uses OTDR, TDR, Spectrum Analyzer, SLM, Digital Test Equipment, Stealth Sweep Receiver and Cable Fault Locator throughout the scope of duties. Occasionally uses waveform monitor and frequency counter when testing / proofing Headend performance
Participates in emergency fiber restorations, including fiber preparation, fusion splicing and planning permanent repairs
Conducts system tests such as: carrier/noise, hum modulation, 24-hour tests, forward and return sweep, ingress mitigation, and basic knowledge of fiber transmitter and receiver operation in relation to Digital QAM signal. Performs all FCC mandated Proof of Performance tests
Reads and understands system design maps. Completes basic system designs and communicates changes required to system maps to ensure accuracy of data
Responsible for monitoring and repairing CLI leaks within assigned maintenance area/entire plant to reduce customer impacting ingress/egress and maintain greater than 98% on annual CLI flyover
May be required to participate in early morning hour cutover projects to lessen the customer impacting service interruptions during peak hours
Collaborates and communicates with other departments working in the trouble ticketing system and managing escalation tickets within specified SLA to ensure customer satisfaction. Works closely with various technical, sales, and engineering teams. Guide and mentor teammates in Business Services and cross departmentally
Performs routine maintenance on power supplies, including testing, changing out batteries when needed and bi-annual physical inspection and cleaning of the cabinet and power supply modules
Performs customary CATV aerial and underground construction, including installation of U.G. cable, vaults, pedestals or equipment used to house CATV equipment. Locates existing U.G. cable, identifies bad cable with use of a TDR or fault locator. Performs aerial construction including make-ready, pulling and lashing cables, placing all passive and active devices found in trunk and distribution. Sets up GNA and Line Extenders, including calculating pads and equalizers as required, using a field strength meter. Assists with fiber construction and initial forward fiber optic receiver and return fiber optic transmitter splicing and setup.
2+ years' experience in a service technician or cable plant role -OR- current military service, or prior military service with honorable discharge
1+ year of year experience using Microsoft Word and Excel
Must have a valid driver's license and ability to maintain DOT requirements in relation to operating a vehicle with a combined GVRW of>10,000 lbs. as required by ODOT and TDS, insurance and access to reliable transportation
Ability to perform the duties associated with Broadband Technician I and II (or similar external role)
Must complete one of the following certification options
SCTE Broadband Distribution (BDS) Certification, or
NCTI System Technician Course
Satisfactory passing of practical knowledge exam administered by the employer demonstrating practical ability to perform the required skills of the classification
Advanced written, verbal and customer relations skills
Highly organized with excellent time management skills
Must be team-oriented and customer focused
Ability to interpret and correctly fill-out various work order forms provided by the company
Strong work ethic with an emphasis on team commitment
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