System Technician I

TDS Telecom Mooresville , NC 28117

Posted 2 weeks ago

Overview

The System Technician I position is an entry level CATV maintenance position responsible for preventative maintenance, troubleshooting and repair services of broadband, video, and phone that is being served over a HFC-Hybrid Fiber/Coaxial cable system. This position must understand system sweep of forward and return path ensuring optimized RF levels, troubleshoots, sets-up, as well as understand trunk amplifiers with the ability to calculate signal level losses in cable and equipment for trunk and distribution lines. This position performs routine maintenance and repairs on all types of network cabling (including, but not limited to, CATV trunk and distribution systems) as well as activation and proofing new line extensions, while providing technical support and mentoring Technicians regarding service-related issues. Additionally, this position performs various Field Technician work assignments, which may include system troubleshooting.

Responsibilities

Assumes full responsibility for troubleshooting and maintenance of the entire HFC network, including Fiber Optic Cable, Fiber Nodes, forward and return amplifiers, coax cable, couplers, splitters, and taps. Also assists in troubleshooting Escalated Customer premise issues up to the house box/MDU.

  • Performs system sweep of forward and return path ensuring optimized RF levels, troubleshoots, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk and distribution lines

  • Maintains Plant condition in relation to repairing broken lashing wire, damaged pedestals and tree trimming helping to ensure optimal network performance while helping to maintain NESC compliance and public safety

  • Keeps records and renders reports relative to system operations as required

  • Uses OTDR, TDR, Spectrum Analyzer, SLM, Digital Test Equipment, Stealth Sweep Receiver and Cable Fault Locator throughout the scope of duties. Occasionally uses waveform monitor and frequency counter when testing / proofing Headend performance

  • Participates in emergency fiber restorations, including fiber preparation, fusion splicing and planning permanent repairs

  • Conducts system tests such as: carrier/noise, hum modulation, 24-hour tests, forward and return sweep, ingress mitigation, and basic knowledge of fiber transmitter and receiver operation in relation to Digital QAM signal. Performs all FCC mandated Proof of Performance tests

  • Reads and understands system design maps. Completes basic system designs and communicates changes required to system maps to ensure accuracy of data

  • Responsible for monitoring and repairing CLI leaks within assigned maintenance area/entire plant to reduce customer impacting ingress/egress and maintain greater than 98% on annual CLI flyover

  • May be required to participate in early morning hour cutover projects to lessen the customer impacting service interruptions during peak hours

  • Collaborates and communicates with other departments working in the trouble ticketing system and managing escalation tickets within specified SLA to ensure customer satisfaction. Works closely with various technical, sales, and engineering teams. Guide and mentor teammates in Business Services and cross departmentally

Performs routine maintenance on power supplies, including testing, changing out batteries when needed and bi-annual physical inspection and cleaning of the cabinet and power supply modules

Performs customary CATV aerial and underground construction, including installation of U.G. cable, vaults, pedestals or equipment used to house CATV equipment. Locates existing U.G. cable, identifies bad cable with use of a TDR or fault locator. Performs aerial construction including make-ready, pulling and lashing cables, placing all passive and active devices found in trunk and distribution. Sets up GNA and Line Extenders, including calculating pads and equalizers as required, using a field strength meter. Assists with fiber construction and initial forward fiber optic receiver and return fiber optic transmitter splicing and setup.

Qualifications

Required Qualifications:

  • 2+ years' experience in a service technician or cable plant role -OR- current military service, or prior military service with honorable discharge

  • 1+ year of year experience using Microsoft Word and Excel

  • Must have a valid driver's license and ability to maintain DOT requirements in relation to operating a vehicle with a combined GVRW of>10,000 lbs. as required by ODOT and TDS, insurance and access to reliable transportation

Other Qualifications

  • Ability to perform the duties associated with Broadband Technician I and II (or similar external role)

  • Must complete one of the following certification options

  • SCTE Broadband Distribution (BDS) Certification, or

  • NCTI System Technician Course

  • Satisfactory passing of practical knowledge exam administered by the employer demonstrating practical ability to perform the required skills of the classification

  • Advanced written, verbal and customer relations skills

  • Highly organized with excellent time management skills

  • Must be team-oriented and customer focused

  • Ability to interpret and correctly fill-out various work order forms provided by the company

  • Strong work ethic with an emphasis on team commitment

To learn about our diversity & inclusion philosophy and culture, click here!

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VIEW JOBS 10/7/2020 12:00:00 AM 2021-01-05T00:00 Overview The System Technician II position is an advanced maintenance position responsible for the preventative maintenance, troubleshooting and repair of both the HFC network, including Fiber Optic, express and distribution network cables as well as the Optical Transport path from the Headend/Hub sites to the nodes. This position performs routine maintenance, repairs and optimization of the forward and return path RF signals as well as optimization, troubleshooting, repair and setup of the forward and return optical transmission path starting at the fiber equipment in the localized Headend and several satellite hubs, through the HFC plant to the customer tap port. Responsibilities Assumes full responsibility for troubleshooting and maintenance of the entire HFC network, including Fiber Optic Cable, Fiber Nodes, forward and return amplifiers, coax cable, couplers, splitters, and taps. Also assisting in trouble shooting Escalated Customer premise issues up to the house box/MDU. * Performs system sweep of forward and return path ensuring optimized RF levels, troubleshoots, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk and distribution lines * Maintains Plant condition in relation to repairing broken lashing wire, damaged pedestals and tree trimming helping to ensure optimal network performance while helping to maintain NESC compliance and public safety * Keeps records and renders reports relative to system operations as required * Uses OTDR, TDR, Spectrum Analyzer, SLM, Digital Test Equipment, Stealth Sweep Receiver and Cable Fault Locator throughout the scope of duties. Occasionally uses waveform monitor and frequency counter when testing / proofing Headend performance * Participates in emergency fiber restorations, including fiber preparation, fusion splicing and planning permanent repairs * Conducts system tests such as: carrier/noise, hum modulation, 24-hour tests, forward and return sweep, ingress mitigation, and basic knowledge of fiber transmitter and receiver operation in relation to Digital QAM signals. Performs all FCC mandated Proof of Performance tests * Reads and understands system design maps. Completes basic system designs and communicates changes required to system maps to ensure accuracy of data * Responsible for monitoring and repairing CLI leaks within assigned maintenance area/entire plant to reduce customer impacting ingress/egress and maintain greater than 98% on annual CLI flyover * May be required to participate in early morning hour cutover projects to lessen the customer impacting service interruptions during peak hours * Collaborate and communicate with other departments working in the trouble ticketing system and managing escalation tickets within specified SLA to ensure customer satisfaction. Works closely with various technical, sales, and engineering teams. Guide and mentor teammates in Business Services and cross departmentally Keep accurate records and renders reports relative to system operations on or before deadlines Performs routine maintenance on power supplies: including testing, changing out batteries when needed and bi-annual physical inspection and cleaning of the cabinet and power supply modules Helps install and setup new, troubleshoots, replaces and optimizes Optical Transport gear from the Headend through several area Satellite Hub sites down to each individual node ensuring optimization of both Forward and Return light levels; as well as troubleshooting and replacement of RFoG gear within FTTH areas of the plant Performs customary CATV aerial and underground construction, including installation of U.G. cable, vaults, pedestals or equipment used to house CATV equipment. Locates existing U.G. cable, identifies bad cable with use of a TDR or fault locator. Performs aerial construction including make-ready, pulling and lashing cables, placing all passive and active devices found in trunk and distribution. Sets up GNA and Line Extenders, including calculating pads and equalizers as required, using a field strength meter Qualifications Required Qualifications * 3+ years' experience in a System Technician or Maintenance Technician position -OR- current military service, or prior military service with honorable discharge * 1+ year of year experience using Microsoft Word and Excel * Must have a valid driver's license and ability to maintain DOT requirements in relation to operating a vehicle with a combined GVRW of>10,000 lbs. as required by ODOT and TDS, insurance and access to reliable transportation Other Qualifications * Ability to perform the duties associated with Broadband Technician I and II, as well as System Technician I * Must complete one of the following certification options: * SCTE Broadband Transport Systems (BTS) Certification, or; * NCTI System Technician Course + NCTI Advanced Technician Course * Satisfactory passing of practical knowledge exam administered by the employer demonstrating practical ability to perform the required skills of the classification * Advanced written, verbal and customer relations skills * Be highly organized and manage time well * Must be team-oriented and customer focused * Ability to interpret and correctly fill-out various work order forms provided by the company * Strong work ethic with an emphasis in team commitment To learn about our diversity & inclusion philosophy and culture, click here! TDS Telecom Mooresville NC

System Technician I

TDS Telecom