Maintain, service and repair hybrid fiber coaxial (HFC) broadband communication network and components.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Perform all tasks and responsibilities in a safe and efficient manner
Trouble-shoot and repair problems in HFC networks
Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep.
Perform maintenance, testing and repair on HFC network power supplies
Splice and activate fiber optic cables, nodes, transmitters and receivers
Assist in training activities
Perform emergency fiber restoration
Participate in on-call rotation
Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards)
Assure system security by following company procedures
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
Provide superior customer service
Complete all tasks to WOW! quality standards
Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations
Maintain professional appearance and behavior at all times
Maintain excellent attendance
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
Identify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards
Perform plant serviceability surveys
Other duties as assigned, which may include cross functional assignments
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR
Able to prioritize and organize assignments and responsibilities
Able to accurately maintain records, logs, reports, work orders, etc.
Able to operate office equipment, fax, copier, etc.
Able to handle escalations and time-critical issues
Able to read street maps and system design prints
Able to work flexible hours as required including evenings, weekends and on-call shifts
Must have a valid driver's license and good driving record
Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.
Basic computer skills are required including internet and email
WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity employer